topic Re: Receiving email bills in Energy Accounts & Plans

Receiving email bills

asboyd — Fri, 03 May 2019 05:25:09 GMT

Has anyone else been advised by AGL that they cannot be reached by email? I have both gas and electricity with AGL and received two paper bills stating they cannot send me an email, yet when I paid my bills on line and clicked the email my receipt. The receipt arrived in my email OK.

I have raised a query with AGL and all they said was that they would update my email address... which was already correct.

Getting a bit frustrated with AGL, I recently switched to them from Origin but now I am starting to wonder if I did the right thing.....

Re: Receiving email bills

David_AGL — Mon, 06 May 2019 05:47:39 GMT

Welcome @asboyd , and sorry for the frustration. Please let us know if this issue isn't resolved now.

Re: Receiving email bills

asboyd — Mon, 06 May 2019 21:21:48 GMT

AT this time I have also received my gas bill via snail mail. Even though for the last 3 bills I received them via email.

My next bills are not due for 3 months, so I cannot determine whether the problem has been resolved yet.

Regards,

Alex B

Re: Receiving email bills

David_AGL — Mon, 06 May 2019 23:34:49 GMT

@asboyd

Alright. I'll keep an eye on it then - please let us know if the issue recurs.