topic Re: direct debit in Energy Accounts & Plans

direct debit

mandy1510 — Sun, 28 Apr 2019 19:48:20 GMT

Hi,

Unfortunately i had forgotten about an insurance payment to be taken out of my account and so therefore there want enough money in account to pay for smoothing payments, what will happen now?

Thanks Mandy

Re: direct debit

jayden_AGL — Mon, 29 Apr 2019 01:15:19 GMT

Hey Mandy1510,

Welcome to the AGL Community!

If this amount is due to be taken soon, then I encourage you to get in touch with our customer service team here who'll be able to push back the due date for you.

Kind regards,

Jayden

Re: direct debit

mandy1510 — Fri, 03 May 2019 00:43:48 GMT

Sorry think you might of miss read my question. I had already missed the direct debit payment, so I've missed a payment. Do I need to make it up?

Re: direct debit

jayden_AGL — Sun, 05 May 2019 23:10:01 GMT

Hi mandy1510,

Apologies for the confusion!

If you're on a payment plan then yes, you will need to make this up.

Cheers,

Jayden