topic Re: Energy consumer in Energy Accounts & Plans

Energy consumer

Jusb3 — Wed, 17 Feb 2021 04:25:45 GMT

I have a Granny Flat where no one lives in now. The previous person living there has disconnected and cancelled their contract with AGL.

Electricity is still working in the granny flat. I thought it was disconnected.

I just received a bill for the granny flats address but with Energy consumer on it.

I rang AGL customer service an was advised No no needs to pay the bill.

After reading a few post on this topic. im confused

Re: Energy consumer

-Jenna- — Fri, 19 Feb 2021 04:18:36 GMT

Hi Jusb3,

Thanks for being part of the AGL Community.

An Energy Consumer bill will be generated if there is usage registered for a meter with no account set up. So that we can look into this further, please contact us here.

Kind Regards,

Jenna

Re: Energy consumer

Jusb3 — Sat, 20 Feb 2021 18:50:20 GMT

Thanks for your reply.

I already have contacted AGL by phone and the response I got is in my original post.

Can you provide something from your policy in regards to "energy consumer"

Or can you contact me directly.