topic Bill Smoothing Average Usage in Energy Accounts & Plans

Bill Smoothing Average Usage

AlexZ87 — Fri, 13 Mar 2020 22:39:48 GMT

Just wanting to know that happens if your bill smoothing average usage begins to increase during the year? Does you account go into deficit or do you weekly payments get adjusted to counter the increase?

Thank you

Re: Bill Smoothing Average Usage

Ellen1 — Tue, 17 Mar 2020 06:06:12 GMT

Hi AlexZ87!

Welcome to AGL Community!

Bill Smoothing is designed to adjust every 6 months for any changes in your usage. This means that you will get a review letter with your bills every 6 months advising you of any changes needed.

Thanks

Ellen

Re: Bill Smoothing Average Usage

Mel9 — Tue, 07 Apr 2020 01:30:49 GMT

Hi Ellen,

Does this work the same if your bills arent as much as the bill smoothing payment?

thanks Mel

Re: Bill Smoothing Average Usage

-Nam- — Thu, 09 Apr 2020 06:57:26 GMT

Hi Mel9!

That's correct! If your bills are lower than what your bill smoothing amounts are, you'll receive a bill smoothing review where we would then recommend reducing your bill smoothing amount or if you have a credit balance then we'll offer a refund amount to you as well.

You can see your bill smoothing details on your AGL My Account here and more information on our website here.

Kind regards,

-Nam-

Re: Bill Smoothing Average Usage

rwaldhuber1980 — Sun, 14 Jun 2020 14:34:13 GMT

I would like to

set up

bill smoothing