topic No usage data since mid November 2020 in Energy Accounts & Plans

No usage data since mid November 2020

Sdn — Wed, 23 Dec 2020 20:10:52 GMT

Hi,

When I log onto my AGL app, I can’t see any usage data since mid November 2020. Also, I’ve not yet received my December bill.
please can you investigate.

thanks

Re: No usage data since mid November 2020

David_AGL — Thu, 24 Dec 2020 00:31:09 GMT

Hi @Sdn , it sounds like billing might be paused on your account at the moment, which also prevents usage from being updated. On your usage page, do you see a message saying that usage updates are paused?

Re: No usage data since mid November 2020

Sdn — Thu, 24 Dec 2020 00:39:18 GMT

Hi David, no I don’t see that message. Here’s a screen shot.

Re: No usage data since mid November 2020

David_AGL — Thu, 24 Dec 2020 00:48:43 GMT

Thanks for that @Sdn , could you please shoot me a private message (click my name) with your account number. I'll have someone look into it.

Re: No usage data since mid November 2020

Sdn — Sun, 27 Dec 2020 20:26:13 GMT

Hi David, any update on this?