topic Re: Electricity Usage & Solar feed in not updating in Energy Accounts & Plans

Electricity Usage & Solar feed in not updating

jaisondavis — Mon, 16 Nov 2020 08:20:01 GMT

My electricity usage and solar feed in is not updating. Usage is showing as estimated and no solar feed in data. Spoke to AGL resolutions several times in the past 2 weeks and no resolution.

Re: Electricity Usage & Solar feed in not updating

-Nam- — Tue, 17 Nov 2020 02:23:24 GMT

Hi jaisondavis!

Welcome to the AGL Community!

We'll need to check your account to see why this might be the case for you, please send us a private message by clicking on my name and we'll have a look for you.

Kind regards,

-Nam-

Re: Electricity Usage & Solar feed in not updating

a_z88 — Sun, 13 Dec 2020 10:37:32 GMT

Hi Nam. I am also in similar situation where my electricity usage and solar feed in have not been updating since the 28/11 I have spoken twice to AGL chat and have not had any update since then. I was told they have raised with IT department and that it won’t be updating since they put a lock on it to find out what happened however this has been going on two weeks now and I have no idea when will this be fixed and no updates about it. I think the frustrating part is not knowing when it will be looked into and be fixed. Wondering if anyone can share how this issue was fixed? Thank you.