topic Re: Potential New Connection in Energy Accounts & Plans

Potential New Connection

boneandboney — Fri, 04 Jan 2019 09:47:28 GMT

A chat started today at 18:15 -Jan 4th - Jerome - Via Victorian Energy Compare.

We have an offer of ID AGD75520MR. It was stated by your AGL rep that the "offer code" is different from your AGL offer code, even though it had an AGL header.

This chat was then closed during the time that I ate my dinner - 7 minutes was only allowed, before being cut off! - This is applauding.

If this offer of ID AGD75520MR cannot be honoured, we will be taking this to Victorian Energy Compare or the Ombudsman.

We are not happy.

Re: Potential New Connection

jayden_AGL — Sun, 06 Jan 2019 21:55:59 GMT

Hi boneandboney,

Thank you for taking the time to provide this feedback.

I'm sorry to hear that you've had such a poor experience with our customer service team! Can I please ask which specific component of this offer was not being fulfilled? Percentage discount, rates, bonus credit etc.

Kind regards,

Jayden

Re: Potential New Connection

jayden_AGL — Tue, 08 Jan 2019 22:09:47 GMT

Hi boneandboney,

You'll note that I have hidden your previous as this contained quite a bit of personal or sensitive information.

I'll ask you to kindly send me a private message with your AGL account number so that I can follow up on this for you further.

Kind regards,

Jayden

Re: Potential New Connection

boneandboney — Thu, 10 Jan 2019 00:28:56 GMT

Hi Jayden,

I did not realise that our discussion is visual to everyone and don't know how to send a "private" message (as you suggested).

This is for potential new connection. We do not have an account number.

We have the offer with your letterhead. Please see previous chat transcripts.

I am finding this very frustrating as I seem to have to keep repeating myself.

Regards

Keith Bone.