https://neighbourhood.agl.com.au/t5/Energy-Accounts-Plans/Difference-in-AGL-dashboard-and-downloaded-CSV-file/m-p/27385#M193 <P>Hello,</P><P>&nbsp;</P><P>I recently switched to Smart meter from Analog. I found the kWH usage showing up in Usage tab within AGL portal was higher than my usual average when using Analog. Then I found the download csv option where I noticed change in the actual data and the same period in Usage dashboard. Sharing the screenshots below for <STRONG>9th May 2022</STRONG></P><P>&nbsp;</P><P><span class="lia-inline-image-display-wrapper lia-image-align-inline" image-alt="9thMay.JPG" style="width: 999px;"><img src="https://neighbourhood.agl.com.au/t5/image/serverpage/image-id/2054i88BAEE33079DB785/image-size/large?v=v2&amp;px=999" role="button" title="9thMay.JPG" alt="9thMay.JPG" /></span></P><P>&nbsp;</P><P>Looking at the CSV file for the same period, (i,e 00:00 t0 23:59 for 09-05-2022), it added upto <STRONG>7.958:</STRONG></P><P>&nbsp;</P><P><STRONG><span class="lia-inline-image-display-wrapper lia-image-align-inline" image-alt="csv.JPG" style="width: 411px;"><img src="https://neighbourhood.agl.com.au/t5/image/serverpage/image-id/2055iDC509F8E081C0813/image-size/large?v=v2&amp;px=999" role="button" title="csv.JPG" alt="csv.JPG" /></span></STRONG></P><P>&nbsp;</P><P>Am I looking at these information right? Or does the dashboard &gt; usage is off from the actual data?</P><P>&nbsp;</P> Fri, 13 May 2022 04:22:01 GMT Halod 2022-05-13T04:22:01Z https://neighbourhood.agl.com.au/t5/Energy-Accounts-Plans/Difference-in-AGL-dashboard-and-downloaded-CSV-file/m-p/27385#M193 <P>Hello,</P><P>&nbsp;</P><P>I recently switched to Smart meter from Analog. I found the kWH usage showing up in Usage tab within AGL portal was higher than my usual average when using Analog. Then I found the download csv option where I noticed change in the actual data and the same period in Usage dashboard. Sharing the screenshots below for <STRONG>9th May 2022</STRONG></P><P>&nbsp;</P><P><span class="lia-inline-image-display-wrapper lia-image-align-inline" image-alt="9thMay.JPG" style="width: 999px;"><img src="https://neighbourhood.agl.com.au/t5/image/serverpage/image-id/2054i88BAEE33079DB785/image-size/large?v=v2&amp;px=999" role="button" title="9thMay.JPG" alt="9thMay.JPG" /></span></P><P>&nbsp;</P><P>Looking at the CSV file for the same period, (i,e 00:00 t0 23:59 for 09-05-2022), it added upto <STRONG>7.958:</STRONG></P><P>&nbsp;</P><P><STRONG><span class="lia-inline-image-display-wrapper lia-image-align-inline" image-alt="csv.JPG" style="width: 411px;"><img src="https://neighbourhood.agl.com.au/t5/image/serverpage/image-id/2055iDC509F8E081C0813/image-size/large?v=v2&amp;px=999" role="button" title="csv.JPG" alt="csv.JPG" /></span></STRONG></P><P>&nbsp;</P><P>Am I looking at these information right? Or does the dashboard &gt; usage is off from the actual data?</P><P>&nbsp;</P> Fri, 13 May 2022 04:22:01 GMT https://neighbourhood.agl.com.au/t5/Energy-Accounts-Plans/Difference-in-AGL-dashboard-and-downloaded-CSV-file/m-p/27385#M193 Halod 2022-05-13T04:22:01Z https://neighbourhood.agl.com.au/t5/Energy-Accounts-Plans/Difference-in-AGL-dashboard-and-downloaded-CSV-file/m-p/27395#M194 <P>Closing this one as the billing started to show accurate values now.&nbsp; Took a week to sync that</P> Sat, 14 May 2022 05:49:32 GMT https://neighbourhood.agl.com.au/t5/Energy-Accounts-Plans/Difference-in-AGL-dashboard-and-downloaded-CSV-file/m-p/27395#M194 Halod 2022-05-14T05:49:32Z