topic Wrong gas bill (hot water) in Energy Accounts & Plans

Wrong gas bill (hot water)

Mic1 — Sat, 12 Sep 2020 21:33:43 GMT

Wrong gas bill

Gas bill received 23/07(moved in)- 08/09 (48 days)

First read 8327

End read 10247.98

Units 2120.98

Calculation 2120.98 x10 x1.006329= 21344MJ

My hot water gas meter is Itron UltraMaXX HW 2018, 8 digits, 5 numbers (ML) before decimal point and 3 numbers (KL) after, measures in m3 = KL.

Hence, there is no reason to multiply it by 10 instead the formula should be 2120.98x 1.006329= 2134.4 MJ

Please have this fix and refund me the difference as you have charged me 10x times more.

Re: Wrong gas bill (hot water)

Yaya — Fri, 30 Oct 2020 05:09:58 GMT

Hi Mic1,

I'm encountering the same issues.. I totally agree with that.

I also have over 2 years history with AGL.. until they replace the hot gas water meter and my gas bill jumped from $60-70/q to over $450/q...

Re: Wrong gas bill (hot water)

USAwimLA — Fri, 07 Jul 2023 05:33:38 GMT

Hello @Mic1

I was wondering if you had an update to your case? I am currently having the same argument with AGL and made a complaint to EWON. Any additional insight you may have would be very helpful, thank you!

Kind reagrds

Re: Wrong gas bill (hot water)

taylorj — Sun, 02 Jun 2024 04:36:38 GMT

I'm currently having the same issue, did you happen to find a solution?