topic Loging into my account in Energy Accounts & Plans

Loging into my account

Carolyn — Fri, 13 Dec 2019 00:25:42 GMT

Iv been trying to log in to mt account for weeks now and these two windows keep coming up, i have have uninstall/reinstalled, and been on live chat and still not working. Can any one help me?

Re: Loging into my account

David_AGL — Fri, 13 Dec 2019 00:28:23 GMT

Hi @Carolyn .

Sorry to hear you're having login issues. You mention you've already contacted chat support. Did they tell you that the issue was resolved or is it still being investigated?

-David

Re: Loging into my account

Carolyn — Fri, 13 Dec 2019 01:02:06 GMT

Hi David,

I have sent a email back to you also but no its hasn't been resolved and i don't know if its still been investigated they didn't say

Re: Loging into my account

Kalia — Fri, 13 Dec 2019 03:52:33 GMT

Hi Carolyn,

Thank you for contacting us.

I am sorry to hear that this has been happening.

Can you please private message us here so we can assist you.

Kind Regards,

Kalia