topic Re: When does my energy plan expire? in Energy Accounts & Plans

When does my energy plan expire?

les61 — Wed, 16 Oct 2019 22:12:23 GMT

Where can I find out when my energy plan expires. I have checked AGL Online but cannot find the expiry date. I can find the plan details but no start or expiry date.

Re: When does my energy plan expire?

jayden_AGL — Thu, 17 Oct 2019 01:02:03 GMT

Hi les61,

Welcome to the AGL Community!

You can find this information by following the below steps:

Log into your AGL MyAccount here
Click 'Manage Account' at the top of the screen
Click 'Rates and Connections' on the left-hand side of the screen
Click 'View' to the right of 'Energy Plans'

Kind regards,

Jayden

Re: When does my energy plan expire?

les61 — Thu, 17 Oct 2019 01:25:42 GMT

This tells me my current plan but does not state an expiry date.

Re: When does my energy plan expire?

jayden_AGL — Thu, 17 Oct 2019 01:51:17 GMT

Hi les61,

Apologies for the misunderstanding.

If you click 'Message Us' in the bottom-right hand corner of the MyAccount Overview page, our Messaging team will follow up on this and get back to you within 30 minutes or so.

Kind regards,

Jayden

Re: When does my energy plan expire?

les61 — Thu, 17 Oct 2019 03:44:06 GMT

Every time I try that the new browser window tells me that the session has expired and to close the window. I tried it about 5 times with no luck.