topic Re: Monthly electricity bill 3 times higher than same time last year. in Energy Accounts & Plans

Monthly electricity bill 3 times higher than same time last year.

AA1 — Tue, 23 Jun 2020 02:53:34 GMT

Hi, my current electricity bill for the month is 3 times higher than the same time last year i.e. was approx $300 now $900 and approximately 2.5 times higher than the previous month.

The reading is not an estimate as we have remote meter and I cant accept that any appliance would create this kind of discrepancy.

How do we deal with this?

Re: Monthly electricity bill 3 times higher than same time last year.

David_AGL — Tue, 23 Jun 2020 03:02:03 GMT

Hi @AA1 a good place to start is to run through the possibilities here: My bill seems higher than usual, what should I do?

Checking your usage patterns in My Account or the AGL Energy app can help to understand whether you're using significantly more electricity.

It can also help to get in touch with customer support to make sure you're on the best available plan.

Re: Monthly electricity bill 3 times higher than same time last year.

AA1 — Tue, 23 Jun 2020 04:59:54 GMT

David,

I've done all of these things.

AGL need to act now and do their due diligence. i.e. check the meter

AA1

Re: Monthly electricity bill 3 times higher than same time last year.

David_AGL — Tue, 23 Jun 2020 05:08:35 GMT

@AA1

Okay, great. In that case I'd encourage you to get in touch with AGL customer service and speak with the Resolutions team. They'll be able to investigate the issue further and sort this out for you.