topic Re: Daily repeat of bill with new "Direct Debit date" in Energy Accounts & Plans

Daily repeat of bill with new "Direct Debit date"

ozdroggy — Wed, 02 Dec 2020 21:06:36 GMT

For the first time I have been getting daily emails of my current bill with a new Direct debit date.

This has been happening for about two weeks.

As this is probably an automated process I am worried about possible multiple Direct debits.

I have spoken to AGL yesterday and suggested it was a glitch, they said they would fix, but it is still there today.

Has anyone else experienced this anomaly?

-Steve- — Fri, 04 Dec 2020 01:57:19 GMT

Hi ozdroggy, sorry this is occurring so we can investigate why this is taking place please get in touch via Messenger in My Account or the AGL App.

ozdroggy — Fri, 04 Dec 2020 03:20:02 GMT

By "get in touch via Messenger" I assume you mean the 'chat' thing?

David_AGL — Mon, 07 Dec 2020 02:18:13 GMT

@ozdroggy , yes, if you log into your My Account page, you'll see a Message Us button.

ozdroggy — Sat, 12 Dec 2020 06:21:33 GMT

NO!

I have "Messaged" and phoned and am still getting daily repeats of my current bill with a new Direct Debit Date.each day.