topic Re: I have not received my bill for period ending 22/10/2021. in Energy Accounts & Plans

I have not received my bill for period ending 22/10/2021.

ronald49 — Wed, 27 Oct 2021 05:42:38 GMT

When I check my account online usage is showing as continuing from last cycle. Am i now on a different payment plan? I prefer to pay monthly.

Re: I have not received my bill for period ending 22/10/2021.

David_AGL — Wed, 27 Oct 2021 05:45:15 GMT

Hi @ronald49 ,

To make sure you've got monthly billing set up:

Monthly billing in My Account:

In My Account, select your name in the top right corner, then 'Account Settings'
In the 'Billing and payments' menu, go to 'Monthly billing' and select 'Edit'
Select your account, then choose your preferred bill issue date
Select 'Switch To Monthly Billing' to complete.

From here, you can also cancel monthly billing.

Monthly billing in the AGL app:

Go to the Account tab, Settings, then Monthly Billing.

Re: I have not received my bill for period ending 22/10/2021.

1949ron — Sat, 30 Oct 2021 19:39:43 GMT

I was surprised to receive a reply telling me to check my account settings. I have been billed monthly for decades. A simple "you will receive your bill in a few days." would have been the the appropriate reply. A reply like the one sent to me implied the people at AGL were not interested in looking at my inquiry or explaining why my bill was late. I have since changed my account to bill smoothing and will no longer expect a bill in the email so I can pay promptly.