https://neighbourhood.agl.com.au/t5/Energy-Accounts-Plans/Why-did-AGL-issue-me-a-paper-check-for-the-credit-of-my-last/m-p/26314#M1825 <P>I received a paper check for the credit amount on my last bill.&nbsp; Discredit amount was shown on my account and then removed because AGL has said they've sent me the check. This seems completely convoluted when they are trying to go completely paperless. Is AGL hoping most people can't be bothered to cash these checks? Why did they not just apply this amount to my overall account?</P> Tue, 02 Nov 2021 06:11:14 GMT Graha_m 2021-11-02T06:11:14Z https://neighbourhood.agl.com.au/t5/Energy-Accounts-Plans/Why-did-AGL-issue-me-a-paper-check-for-the-credit-of-my-last/m-p/26314#M1825 <P>I received a paper check for the credit amount on my last bill.&nbsp; Discredit amount was shown on my account and then removed because AGL has said they've sent me the check. This seems completely convoluted when they are trying to go completely paperless. Is AGL hoping most people can't be bothered to cash these checks? Why did they not just apply this amount to my overall account?</P> Tue, 02 Nov 2021 06:11:14 GMT https://neighbourhood.agl.com.au/t5/Energy-Accounts-Plans/Why-did-AGL-issue-me-a-paper-check-for-the-credit-of-my-last/m-p/26314#M1825 Graha_m 2021-11-02T06:11:14Z https://neighbourhood.agl.com.au/t5/Energy-Accounts-Plans/Why-did-AGL-issue-me-a-paper-check-for-the-credit-of-my-last/m-p/26316#M1826 <P>Commenting because I'd be interested in hearing the answer too - I agree it's not a great experience&nbsp;</P> Tue, 02 Nov 2021 09:49:36 GMT https://neighbourhood.agl.com.au/t5/Energy-Accounts-Plans/Why-did-AGL-issue-me-a-paper-check-for-the-credit-of-my-last/m-p/26316#M1826 Panda 2021-11-02T09:49:36Z