topic Re: paid bill -getting overdue in Energy Accounts & Plans

paid bill -getting overdue

Sweetpea — Wed, 31 Jul 2019 10:33:18 GMT

I have paid my electricity bill but got an overdue notice

Re: paid bill -getting overdue

jayden_AGL — Wed, 31 Jul 2019 22:41:20 GMT

Hi Sweetpea,

Welcome to the AGL Community!

This sounds frustrating. Does your account balance appear to be overdue when you log into your AGL My Account? You can log in here.

Kind regards,

Jayden

Re: paid bill -getting overdue - RESOLVED

Sweetpea — Thu, 01 Aug 2019 02:29:04 GMT

Jayden

thankyou for your reply. The error has now been resolved.

It was resolved via chat

Re: paid bill -getting overdue

Sweetpea — Fri, 02 Aug 2019 06:05:14 GMT

Jaydene

the over due bill has now been credited but I would like the penalty fee credited as well as it's unfair and unjust to be a penalty fee for something we didn't do. Can you credit this amount please?

thanks, Maree

Re: paid bill -getting overdue

jayden_AGL — Sun, 04 Aug 2019 11:13:30 GMT

Hi Sweetpea,

Unfortunately I can't arrange this through the Community I'm sorry to say. If you log into your My Account using the link above, you can get in touch with our customer service team via Messanger.

Kind regards,

Jayden

Re: paid bill -getting overdue

Loulou10970 — Tue, 19 Jul 2022 08:46:58 GMT

I paid my gas bill first day I received my bill

Re: paid bill -getting overdue

Zoran-1 — Sun, 14 Sep 2025 13:03:09 GMT

I pay the bill and you sending me alerts tha bill is not paid!? Who I have to seng rečit brom Bank that bil is paid . What Email receiving notes

Re: paid bill -getting overdue

Zoran-1 — Sun, 14 Sep 2025 13:03:44 GMT

Yes