topic Re: Missing monthly billing in Energy Accounts & Plans

Missing monthly billing

PaulMM — Tue, 05 Jan 2021 01:38:34 GMT

Just enquiring of the status of my November and December billing. No updates are available online. cheers

Re: Missing monthly billing

-Steve- — Wed, 06 Jan 2021 01:03:42 GMT

Hi PaulMM, we would need to review your account to investigate. Please get in touch via messenger in My Account or the AGL App so we can follow up.

Re: Missing monthly billing

PaulMM — Fri, 08 Jan 2021 01:50:33 GMT

Messenger does not understand the query. Is there a email I an deal with?

Re: Missing monthly billing

-Steve- — Fri, 08 Jan 2021 01:53:12 GMT

I have edited your post to remove your details as this is a public forum. Please ask for the resolutions team in messenger and they will be able to assist, otherwise you can call and speak with the resolutions team here.

Re: Missing monthly billing

PaulMM — Fri, 08 Jan 2021 01:59:51 GMT

hi. noted and have used the messenger. However, I have not been given any date for resolution.