topic Re: Controlled Load in Energy Accounts & Plans

Controlled Load

Logantaylor_ — Tue, 02 Jul 2019 03:37:39 GMT

Controlled load on my new bill has more then doubled I have called and complained and got a run around saying my system must be leaking so I had real estate check all is fine and system isn’t old plus my water bill is fine

so AGL I suspect something is wrong as I’ve never ever had a bill this high in four years

your suggesting we’re using 5-6 house hold for 2 people and a baby ridiculous

summer bill wasn’t even this high with air con on 24/7

Re: Controlled Load

jayden_AGL — Tue, 02 Jul 2019 04:51:37 GMT

Hi Logantaylor_,

Welcome to the AGL Community!

I can appreciate why this'd be concerning. Can I ask if the meter reading listed on your bill is listed as 'actual' or 'estimated'? Additionally, do you have a smart meter at your property?

Kind regards,

Jayden

Re: Controlled Load

Logantaylor_ — Tue, 02 Jul 2019 05:26:18 GMT

Actual reading and don’t know about smart reader

Re: Controlled Load

jayden_AGL — Tue, 02 Jul 2019 05:41:37 GMT

Thanks for clarifying Kieran.

It looks like you have a manually read interval meter. This means that that your meter records usage in 15-minute intervals which you can view by logging into your AGL My Account. I can provide you with a copy of your usage history for your most recent billing period which'll help you identify when the most power was used if you'd like?

Cheers,

Jayden

Re: Controlled Load

Logantaylor_ — Tue, 02 Jul 2019 06:51:56 GMT

Yes please

Re: Controlled Load

jayden_AGL — Tue, 02 Jul 2019 21:28:57 GMT

Easy done Logantaylor_!

I'l ask you to send me a quick private message with your AGL account number and email address and I'll take care of the rest.

Cheers,

Jayden