Different usage cost on bill and agl app

Joohyok — Fri, 04 Mar 2022 05:34:15 GMT

the usage amounts on my AGL app are generally ~10+ dollars less than what I get charged on my bill. this is confusing and dissapointing you can't get the data right on both fronts. I feel I am getting overcharged consistently based on what I have checked of the last 2 bills. can someone please explain?

Re: Different usage cost on bill and agl app

-Jenna- — Wed, 09 Mar 2022 00:47:13 GMT

Hi Joohyok,

Thanks for being part of the AGL Community.

We would need to check your account to confirm this, however it may be due to the usage on the APP not updating until 24-48 hours, or you may be looking at the usage costs only which don't reflect the other bill charges, such as supply charges. So that we can determine the exact cause for this, please get in touch with us here.

Kind Regards,

Jenna

topic Different usage cost on bill and agl app in Energy Accounts & Plans

Different usage cost on bill and agl app

Re: Different usage cost on bill and agl app