topic Re: AGLIQ reports in Energy Accounts & Plans

AGLIQ reports

ajandrew1 — Tue, 02 Jul 2019 03:50:05 GMT

This month my AGLIQ has given me crazy usage amounts per day.Also I cannot access the daily usage to view use at certain times of the day?Helpline didn't help.

Has the system changed how it displays usage and Solar feedin amounts?

Thanks ANDREW

Re: AGLIQ reports

jayden_AGL — Tue, 02 Jul 2019 04:59:22 GMT

Hi Andrew,

We have recently made changes to our 'Usage' screen within My Account. Additionally, hourly usage is unavailable currently but this will become available again in the coming weeks.

Kind regards,

Jayden

Re: AGLIQ reports

ajandrew1 — Tue, 02 Jul 2019 05:08:23 GMT

Hi Jayden,the usage seems way too high compared to last year same time and I am not using the pool pump and nothing else has changed,yet my quoted usage has tripled and doubled.It seems way too high,

The feed in solar is seems much lower too.

Apprecaite your assistance.

Re: AGLIQ reports

jayden_AGL — Tue, 02 Jul 2019 05:42:33 GMT

Hi ajandrew1,

Thanks for getting back to me.

Would you mind posting a screenshot of how your usage screen currently displays with these sudden increases?

Cheers,

Jayden

Re: AGLIQ reports

ajandrew1 — Fri, 05 Jul 2019 00:43:29 GMT

Hi Jayden did you get the screen shot I sent you?

thanks ANDREW

Re: AGLIQ reports

jayden_AGL — Sun, 07 Jul 2019 23:10:31 GMT

Hi ajandrew1,

I haven't received anything I'm sorry to say.

Kind regards,

Jayden

Re: AGLIQ reports

ajandrew1 — Tue, 09 Jul 2019 02:22:31 GMT

Hi Jayden can you tell me if the app is being worked on.I spoke with AGL and he said don't look at the amounts being shown just wait for an official reading.

Does this mean the system is not reporting correctly?

As I said some usage of 23 plus kw per day are so incorrect.Can you assist please and do you want me to resend to this address.This is very frustrating,

Thanks ANDREW

Re: AGLIQ reports

jayden_AGL — Tue, 09 Jul 2019 03:40:15 GMT

Hi ajandrew1,

Thank you for getting back to me.

I'll ask you to send me a private message with your AGL account number and email address so that I can lend a hand. You can do this by clicking on my username (jaydeny).

Any details that you're able to provide about these peaks in usage would be great to - dates, times, etc.

Kind regards,

Jayden