topic Unable to access my account in chrome in Energy Accounts & Plans

Unable to access my account in chrome

ShaunaJ — Mon, 10 Jun 2019 01:47:59 GMT

Hi,

I have been attempting to access my account via google chrome and it keeps coming up with the greyed out image as seen below. I am able to access my account via safari however this is not convenient and I would like a solution on how to access via chrome. This problem has been ongoing for over 6 months, I have cleared my cache and cookies multiple times yet the problem still persists.

Re: Unable to access my account in chrome

jayden_AGL — Tue, 11 Jun 2019 00:40:37 GMT

Hi ShaunaJ,

Thank you for bringing this to our attention!

We'll need to jump into your account in order to address this. Could you please send me a quick private message with your AGL account number and address when you get the chance?

Kind regards,

Jayden

Re: Unable to access my account in chrome

ShaunaJ — Mon, 17 Jun 2019 07:40:59 GMT

Hi Jayden,

I had private messaged through the requested details on Tuesday 11 June 2019. As of yet I have not heard anything more and am still unable to access my account in Chrome. Can you please provide a timeline for when this will be fixed.

Re: Unable to access my account in chrome

jayden_AGL — Mon, 17 Jun 2019 22:33:06 GMT

Hi ShaunaJ,

My apologies for the oversight.

I'll be in touch with you via private message shortly.

Kind regards,

Jayden

Re: Unable to access my account in chrome

himdew — Wed, 09 Sep 2020 03:30:12 GMT

I am having same issue since last 3 months.

Re: Unable to access my account in chrome

-Nam- — Wed, 09 Sep 2020 05:27:34 GMT

Hi himdew!

Welcome to the AGL Community!

If you're not able to get any information from your AGL My Account, please send me a private message so we can check this for you.

Kind regards,

-Nam-