topic Re: AGL Account Issue in Energy Accounts & Plans

AGL Account Issue

rachela — Wed, 17 Jul 2019 03:33:25 GMT

My AGL online account has not worked since signing up.. I can login successfully, however it then displays a general message "We're just putting the final touches on. Your account will be ready shortly so please check back soon."

I have spoken to people both on live chat and on the phone and am just constantly told this will be resolved within 24-48 hours however it has been over 2 weeks and I am still having this issue.

Re: AGL Account Issue

jayden_AGL — Thu, 18 Jul 2019 00:28:20 GMT

Hi rachela,

Welcome to the AGL Community!

I'm sorry to hear that our response to this issue has not been more helpful. Please send me a private message with your AGL account number and email address so that I can take a look at this for you.

Kind regards,

Jayden

Re: AGL Account Issue

rachela — Mon, 22 Jul 2019 00:07:32 GMT

Re: AGL Account Issue

simtiaz18 — Mon, 22 Jul 2019 01:53:35 GMT

I need to login my account urgently

Re: AGL Account Issue

wxyz — Mon, 22 Jul 2019 02:02:35 GMT

I think you misunderstood their reply. They meant to say, "This will be resolved within 24-48 hours from the moment we wake up."

Re: AGL Account Issue

jayden_AGL — Mon, 22 Jul 2019 03:55:27 GMT

Hi rachela,

I've just replied to your private message and I hope to hear back from you soon!

Kind regards,

Jayden