topic Re: AGL app not accurate in Energy Accounts & Plans

AGL app not accurate

benrich — Fri, 28 Jun 2019 10:23:19 GMT

I recently had a smart meter installed and the “usage” in the app was accurate in regards to usage & solar feed back to the grid. However the app suddenly changed & the figures in the app are no longer accurate and not showing my solar feed. Wanting to know how this can be fixed?

Re: AGL app not accurate

jayden_AGL — Mon, 01 Jul 2019 00:47:28 GMT

Hi benrich,

That sounds pretty unusual!

If you can send me a quick private message with your AGL account number and address, I'll be happy to take a look at this for you.

Cheers,

Jayden

Re: AGL app not accurate

AMcKay — Fri, 26 Jul 2019 08:56:45 GMT

Same with me. Did you get this solved? Thanks.

Re: AGL app not accurate

AMcKay — Fri, 26 Jul 2019 08:57:22 GMT

Can you also check mine? Thanks.

Re: AGL app not accurate

jayden_AGL — Mon, 29 Jul 2019 00:47:45 GMT

Hi AMcKay,

If you can send me a private message with your account details and screenshots of these issues, I'll be happy to help.

Cheers,

Jayden

Re: AGL app not accurate

Zhi — Mon, 03 Feb 2020 03:48:53 GMT

I'm having the same issue, since 13 Dec, it became incorrect. I called AGL, they asked me to wait until the billing cycle ends, which doesn't make sense.

Re: AGL app not accurate

-Nam- — Tue, 04 Feb 2020 03:13:49 GMT

Hi Zhi!

Welcome to AGL Community!

We can certainly check a few details to see why that may be the case, please send us a message here.

Kind regards,

-Nam-