topic Re: AGL Emsil address in Energy Accounts & Plans

AGL Emsil address

Wendytan128 — Wed, 13 May 2020 00:35:00 GMT

I have queries on my GAS billing and payments.

Pls advise what is AGL email address where I can send

Thanks

Wendy

Re: AGL Emsil address

David_AGL — Wed, 13 May 2020 00:43:30 GMT

Hi Wendy,

We don't actually use email for customer support queries, but there are a number of other channels available, including phone, live chat and messaging. Contact us here, or log in to your My Account and click "Message Us".

Re: AGL Emsil address

Davidald — Wed, 13 May 2020 02:49:59 GMT

What a shocker, the "message us" link does nothing when I click on it?

Re: AGL Emsil address

David_AGL — Wed, 13 May 2020 03:18:05 GMT

@Davidald There is no message us link in my post.

You need to log in to your account and click the blue "Message Us" button on your account overview page.

Re: AGL Emsil address

Davidald — Wed, 13 May 2020 04:37:01 GMT

Thanks for your reply. I was referring to the "message us" hypertext link in "My Account".

Re: AGL Emsil address

David_AGL — Wed, 13 May 2020 06:07:26 GMT

@Davidald Thanks, any chance you could provide a screenshot of the link you're referring to so I can get it fixed up? I just tested the Message Us button (which looks like):

and it seems to be working fine. If you're not having any luck it might be an issue with browser settings.

Re: AGL Emsil address

Maryda45 — Mon, 14 Sep 2020 07:06:33 GMT