topic Re: Missing Usage data since 03 June 2020 in Energy Accounts & Plans

Missing Usage data since 03 June 2020

kharle11 — Tue, 23 Jun 2020 04:02:45 GMT

Hi,

Missing days data in electricity usage since 03 June 2020.

Please confirm this issue is being look at.

Re: Missing Usage data since 03 June 2020

David_AGL — Tue, 23 Jun 2020 04:23:51 GMT

Hi @kharle11 , if you are located in QLD, this is a result of billing being blocked while we remediate the QLD government's COVID rebate. If you're not in QLD, let me know and we can investigate further.

Re: Missing Usage data since 03 June 2020

kharle11 — Tue, 23 Jun 2020 04:28:45 GMT

Hi @David_AGL,

I'm located in QLD and there is no announcement about this issue. What is the ETA for this to be fixed?

Re: Missing Usage data since 03 June 2020

kharle11 — Wed, 24 Jun 2020 00:08:29 GMT

Any updates to my previous query?

Since there was no public announcement about this issue - result of billing being blocked while you remediate with the QLD government's COVID rebate. What is the ETA for this to unblock?

Re: Missing Usage data since 03 June 2020

Ellen1 — Wed, 24 Jun 2020 01:20:02 GMT

Hi Kharle11!

Thank you for touching base!

We are expecting this lock should be removed by the end of the week as long as everything goes smoothly from here.

Thank you for your patience in this matter.

Ellen

Re: Missing Usage data since 03 June 2020

kharle11 — Sat, 27 Jun 2020 06:10:30 GMT

Hi Ellen,

I take it it didn't went smoothly as my electricity usage has not been updated since 03 June 2020