topic Re: Incorrect solar I feed information in Energy Accounts & Plans

Incorrect solar I feed information

Ekaraca — Sun, 26 Jan 2020 08:11:45 GMT

I recently changed my solar plan to AGL solar savers. Prior to change of plan, my inverter used to generate and sold to grid avarege of 25kw and buy only 5-7kw a day. After changing the plan, now it shows I only sold 3 or 6 kW to grid and bought 25 kW a day which is costing me a fortune (as rate is higher on this plan).

I have screenshots of my inverter showing generated 20-30kw a day however agl app shows only generated up to 7 kW...

What a rip off! Already contacted to AGL twice and they said whether my usage increased or I have problems with the panels... I am waiting for my new bill to come and I will be switching to another company soon! Beware!

Re: Incorrect solar I feed information

-Jenna- — Tue, 28 Jan 2020 04:38:33 GMT

Hi Ekaraca,

I'm sorry to hear that you haven't had this enquiry resolved to your satisfaction.

If you would like us to investigate this further, please feel free to contact us using the below link. We will be happy to assist.

https://www.agl.com.au/contact-us/social/contact-us

Thanks,

Jenna

Re: Incorrect solar I feed information

AdamS — Thu, 13 Feb 2020 06:09:01 GMT

Ekaraka,

I found the same thing, just got solar installed on my house so switched to the solar saver. To start with, According to the AGL app we are getting 10C rebate not 21C.

They need to explain the difference between my Solahart, solaredge monitoring and their app. There is no way that their app is correct.

We got our system installed on the 28th of January. It was not even producing energy until 5.00pm. Yet they say we exported 10.70kWh and consumed 24.45kWh. We had our Solar installed that day. The power was off. We didn't produce anything that day and we certainly didn't consume that much.

Even when we produced 50kWh is says we exported 8kWh.

AGL solar savers is a complete scam, This is not ok. AGL need to provide explanations fast.

Re: Incorrect solar I feed information

-Steve- — Fri, 14 Feb 2020 00:34:57 GMT

Hi AdamS,

The Solar Savers Plan causes no changes to your inverter or meter.

The AGL app only displays what you have exported to the grid and not your total solar generation.

If your meter has only just been replaced, the data may actually be estimated at the moment, causing the current discrepancy.

If you would like this reviewed further, please get in touch either by calling or messenger by clicking here.

Re: Incorrect solar I feed information

Ekaraca — Fri, 14 Feb 2020 03:17:41 GMT

Changing plan has actually reduced the Solar generation information on the app.

I changed the plan on 16th of December, and after 2 days infeed data on the app has dropped to 4-8 kw a day from 20-30 kw. If you look at the data below, inverter showed me that 27 kw was generated however, AGL app shows that only 4.29 kw generated and i bought 32.kw on that day. If there is no mistake this means we used 56 kw on that day which is impossible! So it cost me $9.24 on that day!

How would you explain this?

Re: Incorrect solar I feed information

-Steve- — Fri, 14 Feb 2020 03:41:59 GMT

Hi Ekaraca,

I appreciate your concern with this, if you would like to discuss this further please either call or message by clicking here, so we can review the data further with you.

Re: Incorrect solar I feed information

ConradB — Fri, 14 Feb 2020 05:26:11 GMT

im getting ripped off too, I have a 10kw system, it produces roughly 7 to 9kw an hr during peak sun , yet agl says im only exporting 3kw so that means im using the other 5kw. Total nonsense.

Re: Incorrect solar I feed information

Ekaraca — Sun, 16 Feb 2020 21:32:13 GMT

Hi ,

AGL stated that there is no mistake on export data and asked me if i am using any extra devices. I have been using same appliances somehow this issue started after i changed the plan.

Very annoying.

Re: Incorrect solar I feed information

Ellen1 — Mon, 17 Feb 2020 00:21:23 GMT

Hi ConradB and Ekaraca!

Thank you for your posts, we can appreciate your concerns when it comes to optimising solar benefit.

When the solar is generated, the household will use that power first, then anything in excess will be exported and credited on your invoice. This can cause a discrepancy between your generation and your credit, ultimately this means that you get free power during the day rather than it being on your bill.

If you feel that there is a discrepancy in your usage and export you can turn off your inverter for a day and see what your standard days usage is without the solar to get an idea of where it is going to, however this will mean no export for that day so that is your choice.

For information about energy efficiency to reduce your usage you can have a look at our interactive information here.

Thank you

Ellen

Re: Incorrect solar I feed information

SunnyCoastSam — Fri, 21 Aug 2020 03:44:44 GMT

Hello, I think I have the same problem. What was the outcome of this?

Re: Incorrect solar I feed information

Sebastien4560 — Fri, 21 Aug 2020 08:48:17 GMT

Hi Ekaraca, I have 20 KW of solar and I’m with AGL

My last quater bill was twice has much than last year , $1200 and there is only two of us in a 4 bedroom home , don’t even use the heater and use LPG for cooking and no changes

Smart Meter must be faulty but no one is taking responsibility so I’m stuck and getting frustrated

Re: Incorrect solar I feed information

Qldsparky — Wed, 18 Nov 2020 10:38:10 GMT

You can get a separate private approved meter installed and compare it to your agl meter readings for the day.

Contact a sparky and get a quote to have one installed either temporarily or permanently.

Re: Incorrect solar I feed information

SunnyCoastSam — Wed, 18 Nov 2020 23:15:28 GMT

Usage was being estimated even with the smart meter automatically sending usage info to AGL. I contacted AGL, they investigated and credited me the difference. All working as it should now.

Re: Incorrect solar I feed information

Mattis — Wed, 06 Jan 2021 04:14:02 GMT

I too am having this same problem. I have messaged someone on the AGL app, shown them screen shots of both the app and the fronius app that tracks my solar generation and usage. I’ve even counted both the fronius usage and AGL app usage.
The AGL app says I sold 8.7kWh to the grid and used 11.8kWh.
My fronius app says I should have sold 80.7kWh to the grid and used 9.79kWh.
even if I add both lots of usage together I should have at the very least sold 59.11kWh to the grid.
Weird! I’m now looking to other providers who record our usage correctly and generation correctly. Feels like a scam to me.

Re: Incorrect solar I feed information

Ekaraca — Wed, 06 Jan 2021 04:44:51 GMT

Hi Adam,

I know it's been awhile since you send this message.

I had to change my plan again to essential saver than my problem was sold. There must be conflict with Agl's system on that plan.

Now I get accurate readings and proper bills.

I hope this helps.

Regards,

Ercan

Re: Incorrect solar I feed information

Ekaraca — Wed, 06 Jan 2021 04:49:45 GMT

Hi Mattis,

It's been awhile since I had the issue however I remember changing my plan to essential saver which fixed my problem. I paid overly rated 2 bills unfortunately as AGL didn't bother to investigate.

My recommendation would be change your plan immediately.

My email address is ercan_kara@hotmail.com

Let me know how it goes.

Regards,

Ercan

Re: Incorrect solar I feed information

Mattis — Wed, 06 Jan 2021 20:24:15 GMT

So this is the moment where I stop and eat humble pie. I should have talked to my mates who have solar before getting my nickers in a knot. They told me what the AGL representative could not…wait 48 hours for the information to update in the app.
move checked again this morning and the feed in and usage are accurate now.
I also checked and we are on the solar savers plan.

Re: Incorrect solar I feed information

Ekaraca — Wed, 06 Jan 2021 20:26:52 GMT

They must have seen your message and fixed it, for me it wasn't the case, waited almost 2 months so decided to change my plan which fixed it. Weird. Keep an eye on it mate.

Take care

Re: Incorrect solar I feed information

naveed539 — Fri, 06 Aug 2021 23:45:14 GMT

Unfortunately I am having exactly the same problem...I am having a 12.4 KW System and under Solar Savers Plan at the moment...My Solar System is producing Electricity to the level that it is exporting the Electricity on the daily basis to the Grid...However what is more surprising is that even though when my Solar is exporting Electricity during the sunny day time, AGL is also charging me for the electricity bought from the Grid...?

How could it be possible that I would be buying electricity from the Grid during the sunny day (not night time or dark) when my solar is actually exporting the Electricity at the same time...Which means that I should not have bought anything from the Grid as my Solar is already exporting the Electricity to the Grid...?

Spoke to AGL Customer Service for hours and hours and all they could tell me was my usage would have been more than my solar generation, which is absolutely wrong as my solar was exporting at all those times...?

TOTAL RIP OFF...

Re: Incorrect solar I feed information

Jagga — Thu, 23 Feb 2023 23:05:48 GMT

Having a similar problem when i changed over to Solar savers incorrect solar feeds.

i may try your method or move provider- AGL reps have no idea