topic is there anyway to contact agl today 8th March 2020 via email at least in Energy Accounts & Plans

is there anyway to contact agl today 8th March 2020 via email at least

rollers — Wed, 08 Apr 2020 01:46:06 GMT

is there anyway to contact agl today 8th March 2020 via email at least

Re: is there anyway to contact agl today 8th March 2020 via email at least

David_AGL — Wed, 08 Apr 2020 01:55:20 GMT

Hi @rollers . Today is the 8th of April. You can get in touch with us via the usual methods although there may be a longer wait time right now.

You can also log in to your My Account and click "message us"

Re: is there anyway to contact agl today 8th March 2020 via email at least

rollers — Wed, 08 Apr 2020 02:00:09 GMT

...many other organizations are at least offering a "chat" channel... at least able to "speak" to someone

... phone contact fails and if i had my answer oneline ... i would not be doing this

... surely there must be some interface with a agl representative ...surely???

Re: is there anyway to contact agl today 8th March 2020 via email at least

rollers — Wed, 08 Apr 2020 02:15:53 GMT

David_AGL... need more info on "Message Us"

Re: is there anyway to contact agl today 8th March 2020 via email at least

rollers — Wed, 08 Apr 2020 02:37:54 GMT

We're experiencing longer call wait times. If you'd rather not w ait on hold, you can message us from your My Account overview page, between 8am - 8pm AEDT

131245...... fax noise

Re: is there anyway to contact agl today 8th March 2020 via email at least

David_AGL — Wed, 08 Apr 2020 03:00:02 GMT

What would you like to know about the "Message us" function, @rollers ?

Re: is there anyway to contact agl today 8th March 2020 via email at least

rollers — Wed, 08 Apr 2020 03:58:28 GMT

OK.... I want to CONTACT someone who can look at my account

......if I have a problem ...WHO can you CONTACT !!!

......or we wait till Christmas when the government lets us all out

--- LIFE is still going on out here ...i am not being impatient as i would have thought that agl has the means to contact me... i mean you was able to email ME

....not life or death query but a query still the same ...phillip

Re: is there anyway to contact agl today 8th March 2020 via email at least

David_AGL — Wed, 08 Apr 2020 06:34:50 GMT

Hi @rollers . All three of the methods I mentioned in my first reply are available for you to contact us on.

Phone (there will be longer wait times)
Live chat
"Message us" feature on My Account page

Re: is there anyway to contact agl today 8th March 2020 via email at least

rollers — Wed, 08 Apr 2020 07:32:51 GMT

ok... tomorrow i will ring 131245 on mutiple times to test your suggestion

....i can NOT see any live chat link... anywhere on my pages

..... and ditto for "message us" ... i would even be happy to correspond by email [which you have]

I am Not a social media person ....have we been pushed back to the stone age!!

...phillip

Re: is there anyway to contact agl today 8th March 2020 via email at least

David_AGL — Thu, 09 Apr 2020 00:19:03 GMT

If you still have trouble getting through on the phone, the links to where you'll find the live chat and messaging options are both in my first response to this question.

Re: is there anyway to contact agl today 8th March 2020 via email at least

rollers — Thu, 09 Apr 2020 05:43:08 GMT

Davi,David,David....

i dont know what webpage you are looking at.... but

https://www.agl.com.au/aeo/home/login

DOES NOT have those links available to me

I tried 131245 a couple of times this morning with the same FAX NOISE [even tried just now 1502... same]

...anyway i had to use another phone number [for big players] ..which got me through in 6 mins ..timed it

..my problem has been solved

....with so much unemployment ...a system that worked with more call center staff would restore credibility ....it would be interesting if any other has had this problem

Thankyou David that you did "talk" to me and i guess we can close the matter.... phillip

Re: is there anyway to contact agl today 8th March 2020 via email at least

rollers — Fri, 17 Apr 2020 22:17:59 GMT

David

uPDATE,,, had to ring another 13 number yesterday ...and got the "fax" noise with that call

...obviously egg on my face !!! sorry!!! ...although "chat" link still not seen on webpage and dont have app on phone

........tried to "chat" with ip with nbn phone ...hopeless ...copied 3 pages of transcript and will have to give tpg a hard time ...as you should be able to talk to people via the phone !!!!

phillip

Re: is there anyway to contact agl today 8th March 2020 via email at least

David_AGL — Mon, 20 Apr 2020 02:46:09 GMT

Hi @rollers

Do you by any chance have a business account with us, or is it a standard residential account? The link I provided earlier should not be ending up at https://www.agl.com.au/aeo/home/login but should be redirecting to log in to your account at myaccount.agl.com.au, where you can Message Us.

At https://www.agl.com.au/contact-us/social/contact-us you should be seeing a link to chat as shown here:

-David

Re: is there anyway to contact agl today 8th March 2020 via email at least

rollers — Tue, 21 Apr 2020 09:05:20 GMT

...as i think you are trying to be helpful ...i will say again... my problem was caused by having a PROBLEM WITH MY NBN LANDLINE PHONE. Now i have a residential account and in my frustration.... tried the BUSINESS phone number... then being able to talk to a fellow.

i repeat.... on my pc account webpage [at the time] ...was unable to see a link for either "chat" or 'message"

ok..... lets leave it at that... matter resolved

btw... i now have a problem with another company which only provide "chat"

thankyou, phillip