topic Re: Joint names on accounts in Energy Accounts & Plans

Joint names on accounts

TonyM2 — Thu, 25 Nov 2021 00:40:11 GMT

Why is it that AGL is alone amongst energy providers in not allowing joint names on energy accounts. If other providers can do this why can't AGL? It is offensive to our partners and joint owners that they are not included and is a hang over from the days when only (presumably the husband) was responsible for the household. AGL needs to change and move with the times. The response that it is a privacy issue is clearly incorrect as it is not a problem for other energy providers.

Re: Joint names on accounts

TonyM2 — Fri, 26 Nov 2021 09:10:50 GMT

Why no response from AGL? How do I escalate this request as the decision to not allow joint names on accounts is clearly an administrative decision which could be changed should AGL choose to do so. Could you please post the names of the female AGL Board members so that I can make the request direct to them.

Re: Joint names on accounts

David_AGL — Tue, 30 Nov 2021 05:27:37 GMT

Hi @TonyM2 ,

The requirement to have only a single account holder name has unfortunately been a longstanding one. As a point of escalation, I'd encourage you to use the Complaints address or feedback form here: https://www.agl.com.au/help-support/contact-us/complaints

Re: Joint names on accounts

TonyM2 — Tue, 30 Nov 2021 07:44:23 GMT

David,

seems that this information may not be correct as this response from Ryan Bower (responding on behalf of Christine Corbett) and received today: "Can you please let me know if you would like your partner added as an authorised contact and/or if you would like their name added to the account".

It seems that AGL does require that one person is financially responsible for an account but the invoice can be addressed to joint names. Which was all I (and I suspect others in the past) have requested.

regards

Tony Morrison

Re: Joint names on accounts

David_AGL — Wed, 01 Dec 2021 04:05:04 GMT

Hi @TonyM2,

Thanks for sharing. If that's the case, that will be a great improvement and I'll be very pleased to pass it on in future.

Re: Joint names on accounts

TonyM2 — Thu, 02 Dec 2021 01:34:58 GMT

David,

if you can send me a private link to respond directly to you I can send you the full text of the response from Ryan Bower who was responding on behalf of Christine Corbett.

regards

Tony Morrison

Re: Joint names on accounts

TonyM2 — Tue, 07 Dec 2021 11:14:26 GMT

David, have been trying to send a response to the private link but it keeps bouncing back

"he response was:

The recipient server did not accept our requests to connect. Learn more at https://support.google.com/mail/answer/7720 [community.agl.com.au 13.224.7.16: timed out] [community.agl.com.au 13.224.7.120: timed out] [community.agl.com.au 13.224.7.93: timed out] [community.agl.com.au 13.224.7.63: timed out]"

cheers

Tony M