topic Re: Bill showing overdue however payment was already made in Energy Accounts & Plans

Bill showing overdue however payment was already made

Joelle — Sat, 25 Jul 2020 08:41:23 GMT

Hi, my gas account is showing overdue but I made the payment 9 days before the bill was due. Can someone please help me?

Re: Bill showing overdue however payment was already made

NeilC — Sat, 25 Jul 2020 23:56:33 GMT

Joelle,

Sorry this is a forum, not really a complaints page.

You need to contact AGL directly to resolve this on

131 245

I don't know how you paid but if it was through a bank payment check your bank statement to ensure you paid to the correct account number.

Cheers Neil

Re: Bill showing overdue however payment was already made

Simba275 — Tue, 04 Aug 2020 07:21:11 GMT

Yes, have the same problem. Seems AGL are useless. By the way Neil C if you can't get any sense from AGL. may as well complain here.

Re: Bill showing overdue however payment was already made

NeilC — Tue, 04 Aug 2020 09:00:01 GMT

Hey,

As stated this is a forum.

No-one can help you other than AGL themselves.

Make sure you have paid the correct account number etc etc as per your bill.

Check your payments received on your My Accounts page.

I pay AGL via BPAY every fortnight and they (and my last retailer) never lost a payment.

Contact AGL Here .

Select Chat or Phone.

Make sure you have your last bill with you to supply the necessary details

@Joelle Have you resolved your issue?

Cheers

Neil

Re: Bill showing overdue however payment was already made

Simba275 — Tue, 04 Aug 2020 22:43:00 GMT

Complete joke NeilC,I have documented PROOF ,this has been PAID! I woul never recommend AGL to anyone! After ALL the problems I have HAD with them from start to finish!!!Writing this to ON this FORUM so people are aware!!!.

Re: Bill showing overdue however payment was already made

-Nam- — Wed, 05 Aug 2020 04:38:33 GMT

Hi Simba275!

Payments can take up to 2 business days to clear on our end, if your payment was made outside of this time frame, please Contact Us so we can investigate this for you.

Kind regards,

-Nam-

Re: Bill showing overdue however payment was already made

DonWolf — Tue, 31 May 2022 02:00:47 GMT