topic Re: I want to speak to an operator!!!!!! in Energy Accounts & Plans

I want to speak to an operator!!!!!!

RosiE_15 — Mon, 12 Oct 2020 11:15:57 GMT

All I wanted to do was speak to an operator and change my credit card details.... simple you would think?
but no, clearly you don’t want to provide me with any customer service what do ever...

I don’t want to use the automated system! I just want to speak to a person!!!!

i think I will have to go to a company that will provide me with a person to talk to...

regards a not very happy customer!!!!

Re: I want to speak to an operator!!!!!!

David_AGL — Tue, 13 Oct 2020 01:00:48 GMT

Hi @RosiE_15 , no problem - the automated system is there to handle common queries quickly, but you will always have the option to speak with a real agent, either by phone or web chat.

Re: I want to speak to an operator!!!!!!

inodes — Tue, 07 Dec 2021 02:37:12 GMT

I suggest listening to all automated prompts. Rather than choosing gas or electricity, there is an option for changing address or an option for "all other enquiries" which redirects to a staff member.

Re: I want to speak to an operator!!!!!!

NeilC — Sat, 18 Dec 2021 12:12:05 GMT

@inodes

I don't know about the app but on the web interface after you log in.

Click on your Account name (Top right Hand side)

Then Account Settings

Billings and Payments

Edit Saved payment methods

And you can change your card details.

I don't use it but reckon that you may have to delete the old card and add the new one.

If its simply changing the expiry date you should be able to do that.

Cheers

Neil

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Re: I want to speak to an operator!!!!!!

Dmacsten3177 — Thu, 23 Dec 2021 02:11:24 GMT

I need to change my card number - payment is due tomorrow

Re: I want to speak to an operator!!!!!!

NeilC — Thu, 23 Dec 2021 03:03:40 GMT

@Dmacsten3177

Look at the posts above.

Either do it yourself or speak to an operator.

Cheers

Neil