topic Re: Account number request 10 digits when I only have 8 in Energy Accounts & Plans

Account number request 10 digits when I only have 8

Valk — Sat, 30 Oct 2021 08:45:57 GMT

Trying to register on line. my account number is 8 digit long where is the 10 digits that is required

Re: Account number request 10 digits when I only have 8

Sam11A — Sun, 26 Dec 2021 10:42:15 GMT

I have exactly the same problem - can anyone answer this questions. It's been up for a couple of months.

Re: Account number request 10 digits when I only have 8

NeilC — Wed, 29 Dec 2021 10:42:45 GMT

@Valk @Sam11A ,

Your account number should be listed on your bill and is 10 digits.

Contact AGL on https://www.agl.com.au/help-support/contact-us

Only select chat or call as you need to have an account setup to use the APP or My Account.

Cheers Neil

Re: Account number request 10 digits when I only have 8

Sam11A — Mon, 03 Jan 2022 12:11:31 GMT

I have my bill in front of me. It has 8 digits.

it’s just a normal household has account - can someone explain why I can’t set up online access. Strangely my Electricity account also has 8 digits but I have online access to that account. So what is this 10 digit requirement?