https://neighbourhood.agl.com.au/t5/Energy-Accounts-Plans/Credit-refund/m-p/26766#M1084 <P><STRONG>Talk about nightmare <span class="lia-unicode-emoji" title=":weary_face:">😩</span></STRONG></P><P>&nbsp;</P><P>My Electricity is $3,649 in credit because it takes so long for AGL to update there payments i paid a outstanding bill&nbsp;<STRONG>TWICE&nbsp;</STRONG>trying to get them to refund me into my smart access account rather then my account I've set up pecifically&nbsp; for my bills to be direct debit or payed from...</P><P>&nbsp;</P><P>This new system they have is absolutely draining...</P><P><STRONG>it's my hard earned money just pay me so I can pay other bills that are now being delayed..</STRONG></P><P>&nbsp;</P><P>&nbsp;</P><P>&nbsp;</P><P><STRONG>HEEEELLLPPP</STRONG></P> Thu, 03 Feb 2022 11:22:58 GMT Ellewild 2022-02-03T11:22:58Z https://neighbourhood.agl.com.au/t5/Energy-Accounts-Plans/Credit-refund/m-p/26766#M1084 <P><STRONG>Talk about nightmare <span class="lia-unicode-emoji" title=":weary_face:">😩</span></STRONG></P><P>&nbsp;</P><P>My Electricity is $3,649 in credit because it takes so long for AGL to update there payments i paid a outstanding bill&nbsp;<STRONG>TWICE&nbsp;</STRONG>trying to get them to refund me into my smart access account rather then my account I've set up pecifically&nbsp; for my bills to be direct debit or payed from...</P><P>&nbsp;</P><P>This new system they have is absolutely draining...</P><P><STRONG>it's my hard earned money just pay me so I can pay other bills that are now being delayed..</STRONG></P><P>&nbsp;</P><P>&nbsp;</P><P>&nbsp;</P><P><STRONG>HEEEELLLPPP</STRONG></P> Thu, 03 Feb 2022 11:22:58 GMT https://neighbourhood.agl.com.au/t5/Energy-Accounts-Plans/Credit-refund/m-p/26766#M1084 Ellewild 2022-02-03T11:22:58Z https://neighbourhood.agl.com.au/t5/Energy-Accounts-Plans/Credit-refund/m-p/26804#M1085 <P><a href="https://neighbourhood.agl.com.au/t5/user/viewprofilepage/user-id/107269">@Ellewild</a>,</P><P>These are community pages and meant for general questions and can be answered by anyone.</P><P>To contact AGL (which you need to do), go to the AGL contact Us page</P><P><A href="https://www.agl.com.au/help-support/contact-us" target="_blank" rel="noopener">https://www.agl.com.au/help-support/contact-us</A></P><P>&nbsp;</P><P>You can also start a chat session when logged into your account.</P><P>&nbsp;</P><P>If this reply solves your query please SOLVE this and click the like button if you like the answer.</P><P>&nbsp;</P><P>Cheers Neil</P> Wed, 09 Feb 2022 20:31:05 GMT https://neighbourhood.agl.com.au/t5/Energy-Accounts-Plans/Credit-refund/m-p/26804#M1085 NeilC 2022-02-09T20:31:05Z