topic Owning money in Energy Accounts & Plans

Owning money

7017428967 — Wed, 20 Nov 2019 07:04:24 GMT

I’m owe $344.31 from gas bill

and wanted to pay by instalment

could you please set it up for me?

thank you

Re: Owning money

jayden_AGL — Fri, 22 Nov 2019 03:05:19 GMT

Hi,

You can set up a payment plan on your "My Account" you can login by clicking here. If you need any further assistance you can send a message on your "My Account".

Kind regards,

Jayden

Re: Owning money

Caityfielder — Tue, 10 Mar 2026 08:18:43 GMT

Hey I actually wanted to talk about how agl has taken 2 payments off my previous bill out of me account so it’s taken an extra $238

Re: Owning money

ChrisE_AGL — Tue, 10 Mar 2026 22:43:14 GMT

Hi @Caityfielder

I'm sorry to hear that the payments have taken extra out, I'm sending you a Private Message so that I can look into this further.

Thanks, Chris