idea Relocate or add link to current plan detail on website in Delivered Ideas

Relocate or add link to current plan detail on website

AJP001 — Mon, 30 Nov 2020 05:55:51 GMT

To find your current plan details including tariffs you need to go to Hi [FirstName]> Account Settings > Property and plans > Your Plans > [Plan Name] > Edit

I would never have found the information at the current location without assistance.

A better and more intuitive location for a link to this would be on would be on the Overview page in the Online Services box where you have Add energy plan and Change energy plan. A simple link there to My energy plan would be really helpful!

I saw mention that the same functionality was being considered to the App, please locate it it somewhere intuitive like the Help > Plans and Rates section there, and not in the Account > Settings section.

Re: Relocate or add link to current plan detail on website - Status changed to: Good Idea, Vote!

David_AGL — Mon, 30 Nov 2020 05:57:57 GMT

Thanks for the thoughtful feedback, @AJP001 !

Re: Relocate or add link to current plan detail on website - Status changed to: Investigating

David_AGL — Tue, 20 Sep 2022 06:55:10 GMT

Re: Relocate or add link to current plan detail on website

David_AGL — Wed, 23 Nov 2022 02:55:01 GMT

We're currently testing the addition of this information to the app display of your account, so this should be available in the near future.

Re: Relocate or add link to current plan detail on website - Status changed to: Delivered

David_AGL — Wed, 29 Mar 2023 23:54:44 GMT

@AJP001 , This information is now accessible via the "View plan details" link on the overview page of My Account, and by tapping "Manage plan" when viewing usage on the app.

You can check out this and other changes in v8.0 of the AGL app!