idea Support Port Forwarding with your internet service. in Delivered Ideas

Support Port Forwarding with your internet service.

Mum23k — Fri, 12 Feb 2021 01:51:18 GMT

Today, after transferring to AGLs internet service. I found out after waiting over an hour and a half with AGLs terrible customer support team that you don't support Port Forwarding with your internet service. This is a basic, important function for many people. Why wouldn't you support it? It's ridiculous.

Re: Support Port Forwarding with your internet service. - Status changed to: Investigating

David_AGL — Tue, 16 Feb 2021 01:09:12 GMT

Hi @Mum23k

Sorry to hear you had a frustrating experience with support on this issue. Thanks for sharing the feedback - I'll pass it along to the product team.

Re: Support Port Forwarding with your internet service. - Status changed to: Investigating

CrazyCatDev — Thu, 25 Mar 2021 05:13:08 GMT

Does this mean we'll be getting port forwarding? I was under the assumption that Port Forwarding was a 'given' when I signed up. Incredibly dissappointed to discover it is not.

Re: Support Port Forwarding with your internet service.

PDR — Sat, 27 Mar 2021 10:04:34 GMT

Yeah, the downtime I'm experiencing due to this really... really hurts!

I don't think the community manager is refering to the issue with port forwarding. I think he's responding to the negative feedback on the support team. The support team member I spoke to had no idea what I was talking about either. They're not tech savy.

I asked about getting a static WAN / external IP address and his team leader pointed him to a help page for local static. When I mentioned portwarding his responce was "you'd know as much as I would".

Telstra support on the other hand was able to confirm both static WAN address and port forwarding.

Re: Support Port Forwarding with your internet service.

David_AGL — Tue, 30 Mar 2021 02:25:01 GMT

Hi @PDR

Just to confirm, we're working on support for static IP and port forwarding.

Re: Support Port Forwarding with your internet service. - Status changed to: Investigating

David_AGL — Tue, 30 Mar 2021 01:31:35 GMT

Re: Support Port Forwarding with your internet service.

CrazyCatDev — Mon, 12 Apr 2021 02:44:15 GMT

@David_AGL Is there a ballpark eta on when you'll be done 'investigating' this issue?

Re: Support Port Forwarding with your internet service.

David_AGL — Tue, 13 Apr 2021 00:57:06 GMT

@CrazyCatDev , just checked this out for you. The team are actively working on it, but unfortunately can't provide a timeframe at this point.

Re: Support Port Forwarding with your internet service.

KMCFGDS — Fri, 28 May 2021 01:02:37 GMT

@David_AGL Hi David, has there been any recent progress in implementing port forwarding on your internet plans? I am a new customer and I am most definitely disappointed I did not see these posts beforehand otherwise I would have engaged another provider.

Re: Support Port Forwarding with your internet service.

SPF — Fri, 28 May 2021 07:59:25 GMT

@David_AGLThank you for your responses so far. Like other customers here, I am keenly interested in how the port-forwarding investigation is progressing. Any significant delays or non-action may unfortunately result in myself changing to another provider; hopefully implementation is on the horizon soon.

Re: Support Port Forwarding with your internet service.

David_AGL — Mon, 31 May 2021 05:37:46 GMT

Hi @KMCFGDS , @SPF

Thanks for checking in. I'm following up with the team to see whether there's a timeline I can share as of yet. I realize this is an essential feature for some customers.

Re: Support Port Forwarding with your internet service.

dkim — Thu, 24 Jun 2021 01:54:09 GMT

Hi @David_AGL,

Any updates on this?

As numerous other customers have mentioned, port forwarding is an essential feature. Would definitely be a deal breaker if this cannot be resolved.

Really disappointing 😿

Re: Support Port Forwarding with your internet service.

David_AGL — Mon, 28 Jun 2021 02:16:08 GMT

Hi @dkim , I've just checked on this again. AGL's provided modems do allow port forwarding to be configured, but unfortunately still no updates I can pass along regarding timelines for offering static IP support, though it is being actively worked on. The team has told me they'll let me know as soon as they have timelines to share, and I'll provide an update here.

Re: Support Port Forwarding with your internet service.

TheBenjiManCan — Wed, 28 Jul 2021 07:55:33 GMT

I very nearly signed up to AGL internet, but glad I found this thread first.

Not being able to be provided with a static IP is very much a deal breaker for me !

It's been a month since the last update. Any movement ?

Re: Support Port Forwarding with your internet service.

Macca86 — Thu, 29 Jul 2021 12:28:37 GMT

Hi @David_AGL

I have just changed over to AGL's internet but kept my old modem. I was using a number of ports that no longer work. I noticed you said AGL's provided modems allow port forwarding to be configured. Is this the only way I can open up a port using your internet service?

Re: Support Port Forwarding with your internet service.

kswc — Sat, 31 Jul 2021 00:41:04 GMT

Adding my vote on to this one. Very keen to move across to AGL to make the most of bundling with electricity. Without port forwarding this is a deal breaker for me unfortunately. My existing supplier support this so i’ll be staying with them until this is resolved. Static IP would be nice but not required in my case.

Re: Support Port Forwarding with your internet service.

Strongy173 — Sat, 18 Sep 2021 11:27:54 GMT

Hi David, what is the status of port forwarding being supported? I dont need a static IP however do require the ability to be able to port forward a specific port. I understand that AGL routers support port forwarding (as do most routers) but what is the point if the AGL network does not support this?

Re: Support Port Forwarding with your internet service.

tatermysalad — Tue, 21 Dec 2021 01:47:33 GMT

Any updates to this? I am a new customer and I didn't realise this. I will be cancelling my plan now it seems...

Re: Support Port Forwarding with your internet service.

Strongy173 — Tue, 21 Dec 2021 03:57:32 GMT

AGL does support port forwarding. You just have to ring them up and ask to be removed from the ISP level NAT do that your public IP and router IP are the same.

Re: Support Port Forwarding with your internet service.

tatermysalad — Tue, 21 Dec 2021 04:47:32 GMT

Ah awesome, thanks for that! Called and got it working now.

Anyone else who wants port forwarding for a specific service. Ask for a Public IP (what Strongy173 mentioned)