idea New app dissapointing - missing hourly usage in Delivered Ideas

New app dissapointing - missing hourly usage

Seadog — Wed, 17 May 2023 05:22:04 GMT

Im wondering why agl has reduced the functionality of the app? Why cant we see our hourly usage so we can identify areas of excessive usage as in the previous app. Seems agl can make more $$ if we can see our usage pattern. Seriously your last app was very good. Now im flying blind and this would certainly cause me to change to someone that can provide this detail.

Re: New app dissapointing

Ddvs — Tue, 13 Nov 2018 05:41:15 GMT

Don't like New app. Where's the agl rewards now?

Re: New app dissapointing

Seadog — Tue, 13 Nov 2018 21:31:57 GMT

Lol. Normally they read the posts and someone will respond. Not sure why they changed the last app i thought it was excellent. Took me near 3 months to get a smart meter up grade when i first joined up which agl done pretty well out of as i couldnt feed the street my average 30kwh a day in the summer. If you know your hourly usage which they done have on tbe new app you can target single appliance and help save this planet! Anyway its a big market place.

Re: New app dissapointing - Status changed to: Investigating

MattyY78 — Tue, 13 Nov 2018 23:57:04 GMT

Hi @Seadog, @Ddvs, thanks for this feedback and sorry for the delay in getting back to you.

@Seadog our dev team are currently building the hourly usage into the app so you can expect this soon. You mentioned above that you are using it to monitor excessive usage. Can I ask what the reaction is to excessive usage? I ask because maybe we could introduce other functionality which may be able to more easily assist you.

@Ddvs rewards is on our backlog. What ideally would you be looking through the rewards integration? Just the ability to keep an eye on your rewards or more than that?

Re: New app dissapointing

THL — Thu, 15 Nov 2018 08:33:56 GMT

The new agl app is worse that useless, bring back the old app. Poor display of information, no ability to look at old bills, no display of days remaining of billing period and the colour palette is not so good!

Re: New app dissapointing

Seadog — Thu, 15 Nov 2018 08:54:19 GMT

I second all that.

Re: New app dissapointing

Nzpixi — Fri, 16 Nov 2018 10:26:13 GMT

Totally agree, dislike this app, I want to know see my kw usage at different times. I don’t want the aggregated bollocks of a $$ amount as that is meaningless when trying to reduce usage with time of use rates and meters. Agl revert back to the old app it was better than this! May have to ditch out on this and revert to using my efergy meter reader instead

Re: New app dissapointing

Saxasalt — Fri, 16 Nov 2018 22:11:05 GMT

I strongly agree. Bring back the previous version.

Re: New app dissapointing

Rob1 — Sun, 18 Nov 2018 07:46:57 GMT

Old app had much greater functionality, particularly hourly usage.

AGL, why release a new app if the developers haven't finished even the existing features? You usually release a new app to add features not take them away!

Re: New app dissapointing

jo1 — Mon, 19 Nov 2018 00:16:14 GMT

Wholeheartedly agree with dislikes shared above of the new app. Why release when it can't meet the needs of the old app. Very frustrating AGL.

Re: New app dissapointing

THL — Mon, 19 Nov 2018 05:33:18 GMT

The previous app was on the right track and this new version has moved further away from functional. Where is my account number ? Why can we not see monthly figures as no one really cares to look at this stuff daily or weekly !!!!! If it’s all there then it’s still a problem for the app if can’t therefore be navigated !!

Re: New app dissapointing

THL — Mon, 19 Nov 2018 05:36:56 GMT

It was better before the update I’ll now be using the webpage.

Re: New app dissapointing

Pippa — Mon, 19 Nov 2018 09:55:24 GMT

Totally agree. Disappointed

Re: New app dissapointing

CR68 — Mon, 19 Nov 2018 22:00:11 GMT

Not liking the new app . The previous version was so much better don’t know why it has been completely changed.

Re: New app dissapointing - Status changed to: Investigating

jayden_AGL — Fri, 23 Nov 2018 04:05:00 GMT

Hi Seadog,

Thanks again for your feedback!

Just looping back to confirm that usage in both kWh and hourly units will be rolled out within the next week or so.

Cheers,

Jayden

Re: New app dissapointing - Status changed to: Delivered

jayden_AGL — Fri, 23 Nov 2018 04:05:14 GMT

Re: New app dissapointing

Walrus — Fri, 23 Nov 2018 08:06:43 GMT

I too am very dissappointed with tyhe new app. You cannot seriously tell me you think this new one is better?

I liked the half circle summary we used to have. Im so dissappointed with this new app.....

Please consider rolling back to the older app

Re: New app dissapointing

johns0 — Fri, 23 Nov 2018 09:45:18 GMT

I agree with the comments. I really like the old app as it provided cost as well as usage. The hourly usage was also important when trying to track how the electricity was being consumed during the day, especially with summer / winter and heating/air conditioner use.

Re: New app dissapointing - Status changed to: Investigating

MattyY78 — Tue, 27 Nov 2018 05:28:25 GMT

Hi @Seadog, @johns0, @Walrus, @CR68, just letting you know that we'll soon be sharing more information with you all on the improvements we are making for the hourly usage breakdown and kWh displays.

I'd love to get more of your thoughts on how we can improve the app. Are there any areas that you are really struggling with? Is it mainly that you are wanting more detailed insights into your usage. I'd be really keen to hear more of your thoughts.

Re: New app dissapointing

Pful — Wed, 28 Nov 2018 10:10:19 GMT

Absolutely agree. The new app was designed by a graphic designer with total focus on appearance not functionality.

Bring back the hourly kWhr usage ASAP or I will get you take away my smart meter and go with another provider. What is the point of having a smart meter and treating your customers like idiots?