idea Improve Past Bill Icons in Delivered Ideas

Improve Past Bill Icons

cwij — Fri, 25 Oct 2019 10:58:28 GMT

The Billing screen of the Android app shows two entries for past bills with identical House icons.

After opening each of them, it is obvious that one should have an Electricity icon and the other a Gas icon.

Re: Improve Past Bill Icons - Status changed to: Needs More Info

David_AGL — Mon, 28 Oct 2019 03:46:57 GMT

Thanks @cwij. Are you able to add a screenshot of what you're seeing? My android app shows separate electricity and gas icons for past bills.

Re: Improve Past Bill Icons

cwij — Tue, 29 Oct 2019 00:52:46 GMT

Hi David.

I have version 5.16.4 of the AGL Energy app on my phone running Android 7.1.1.

Here is the requested screenshot showing identical icons.

Peter

Re: Improve Past Bill Icons

David_AGL — Wed, 30 Oct 2019 00:03:54 GMT

@cwij

Peter,

Looks like the issue is that the two bills are being treated as separate properties by the app. This is because they have different address formats - one is U607 while the other is 607. A quick fix for this would be to contact customer service and have them update the addresses to match - although of course ideally the app should be able to recognize them as the same place.

Re: Improve Past Bill Icons

cwij — Fri, 01 Nov 2019 22:36:14 GMT

Hi David.

Thanks for your response and advice.

I contacted AGL Customer Service by phone on Wednesday evening and was told that they had changed both property addresses to be the same as the postal address on my account (from start of contract) - which was yet a third variation!

I tried the app again on Thursday but there was no change in the display.

I decided to give some more time in case the amendments might take a while to filter through the AGL systems.

I tried again today (Friday) but there was still no change in the app.

I also tried accessing via a browser but the system still showed the different property addresses.

[added

At various times, I used my phone's Settings to clear Cache and Data for the app, force-closed the app and restarted my phone.

None of that helped and, since the problem also occurs with my computer browser, it is not just an app issue.]

Could you try and get this resolved with relevant AGL staff?

If not, what else can I try?

Re: Improve Past Bill Icons

David_AGL — Sun, 03 Nov 2019 23:43:51 GMT

I suspect that since the past bills are already associated with the different addresses, they don't retroactively update. Now that both bills match the postal address on your account, the icons on future bills should display correctly for each bill type.

Re: Improve Past Bill Icons - Status changed to: Delivered

David_AGL — Tue, 12 Nov 2019 04:04:46 GMT