idea Billing previous data is now grouped by address and doesn't work in Delivered Ideas

Billing previous data is now grouped by address and doesn't work

Blaster — Thu, 06 Sep 2018 02:55:19 GMT

On Android, now I see 2 addresses (2 versions of the same address - I am assuming this is for Elec and Gas separately) and when I click an address, I get an error.

Re: Billing previous data is now grouped by address and doesn't work - Status changed to: Investigating

jayden_AGL — Thu, 06 Sep 2018 05:01:06 GMT

Hi Blaster,

Thank you for this!

This looks like a bug, so we'll get this investigated.

Cheers,

Jayden

Re: Billing previous data is now grouped by address and doesn't work

Blaster — Fri, 07 Sep 2018 03:25:21 GMT

This is also happening in iOS but the second screen is blank instead of showing the error page.

Re: Billing previous data is now grouped by address and doesn't work

Blaster — Fri, 07 Sep 2018 03:34:39 GMT

Re: Billing previous data is now grouped by address and doesn't work - Status changed to: Delivered

lkenn — Tue, 11 Sep 2018 01:21:56 GMT

Hi Blaster,

We investigated the issue last week and found that there was an issue with the Bill PDF feature implementation causing errors and blank screens in the billing space.

We have since rolled back the Bill PDF changes until the related issue is fixed, so you should be able to access your past bills now.

As for the address split, this treatment is required for customers who have multiple properties. If the addresses we have in our system for your gas and your electricity accounts do not match exactly, they will appear as separate for now until we implement a more strategic solution to combine them.

Thank you,

Lauranne