topic Re: Massie incorrect usage read in a week after Digital Meter installed in AGL Website

Massie incorrect usage read in a week after Digital Meter installed

Steve_N — Mon, 25 Sep 2023 09:18:53 GMT

Electricity bill is usually around $300 per month. Last week a new digital meter was installed, and the AGL overview page now shows a ridiculous error of $432,000 usage since 29 August. Have also posted this on the chat thread, and requested an immediate correction.

Re: Massie incorrect usage read in a week after Digital Meter installed

Natalie-AGL — Mon, 02 Oct 2023 03:56:55 GMT

Hi Steve_N, Thank for reaching out to us.

We apologise the service you received from us has not met your expectations and we thank you for bringing this matter to our attention.

I'll send you a private message so i can get some details from you and check your account.

Kind Regards,

Natalie