https://neighbourhood.agl.com.au/t5/AGL-Website/Unexpectedly-high-bill/m-p/33449#M947 <P>I'm not sure why the last Bill was so high.</P><P>&nbsp;</P><P>I compared my solar usage with the Bill usage for 23 July 2023.</P><P>&nbsp;</P><P>My solar usage said usage was 1.2kWh for the day.</P><P>My AGL Bill said usage was 139.78 kWh for theday.</P><P>&nbsp;</P><P>I don't seem to understand what is being measured by the two systems.<span class="lia-inline-image-display-wrapper lia-image-align-inline" image-alt="Screen Shot 2023-09-21 at 4.07.51 pm.png" style="width: 999px;"><img src="https://neighbourhood.agl.com.au/t5/image/serverpage/image-id/2766iC44E3D89B6048023/image-size/large?v=v2&amp;px=999" role="button" title="Screen Shot 2023-09-21 at 4.07.51 pm.png" alt="Screen Shot 2023-09-21 at 4.07.51 pm.png" /></span><span class="lia-inline-image-display-wrapper lia-image-align-inline" image-alt="Screen Shot 2023-09-21 at 4.06.54 pm.png" style="width: 566px;"><img src="https://neighbourhood.agl.com.au/t5/image/serverpage/image-id/2767i87511C4839065558/image-size/large?v=v2&amp;px=999" role="button" title="Screen Shot 2023-09-21 at 4.06.54 pm.png" alt="Screen Shot 2023-09-21 at 4.06.54 pm.png" /></span></P> Thu, 21 Sep 2023 06:20:04 GMT Timbo 2023-09-21T06:20:04Z https://neighbourhood.agl.com.au/t5/AGL-Website/Unexpectedly-high-bill/m-p/33449#M947 <P>I'm not sure why the last Bill was so high.</P><P>&nbsp;</P><P>I compared my solar usage with the Bill usage for 23 July 2023.</P><P>&nbsp;</P><P>My solar usage said usage was 1.2kWh for the day.</P><P>My AGL Bill said usage was 139.78 kWh for theday.</P><P>&nbsp;</P><P>I don't seem to understand what is being measured by the two systems.<span class="lia-inline-image-display-wrapper lia-image-align-inline" image-alt="Screen Shot 2023-09-21 at 4.07.51 pm.png" style="width: 999px;"><img src="https://neighbourhood.agl.com.au/t5/image/serverpage/image-id/2766iC44E3D89B6048023/image-size/large?v=v2&amp;px=999" role="button" title="Screen Shot 2023-09-21 at 4.07.51 pm.png" alt="Screen Shot 2023-09-21 at 4.07.51 pm.png" /></span><span class="lia-inline-image-display-wrapper lia-image-align-inline" image-alt="Screen Shot 2023-09-21 at 4.06.54 pm.png" style="width: 566px;"><img src="https://neighbourhood.agl.com.au/t5/image/serverpage/image-id/2767i87511C4839065558/image-size/large?v=v2&amp;px=999" role="button" title="Screen Shot 2023-09-21 at 4.06.54 pm.png" alt="Screen Shot 2023-09-21 at 4.06.54 pm.png" /></span></P> Thu, 21 Sep 2023 06:20:04 GMT https://neighbourhood.agl.com.au/t5/AGL-Website/Unexpectedly-high-bill/m-p/33449#M947 Timbo 2023-09-21T06:20:04Z https://neighbourhood.agl.com.au/t5/AGL-Website/Unexpectedly-high-bill/m-p/33519#M950 <P>Hello <SPAN style="background: var(--ck-color-mention-background); color: var(--ck-color-mention-text);"><a href="https://neighbourhood.agl.com.au/t5/user/viewprofilepage/user-id/124269">@Timbo</a></SPAN>, Thank you for reaching out.&nbsp;</P> <P>&nbsp;</P> <P>The AGL app and your invoices reflects any excess solar that has been exported to the grid and does not factor any solar that have been used throughout the day.&nbsp;</P> <P>&nbsp;</P> <P>We can always verify the data that has been recorded on your meter, however, we are unable to compare the data on your solar app.&nbsp;</P> <P>&nbsp;</P> <P>You can find further information on our website via <A href="https://www.agl.com.au/help-support/energy/manage-your-account/solar-and-battery/solar-and-battery-management#:~:text=Through%20your%20electricity%20meter.,should%20refresh%20every%2024%20hours." target="_blank">https://www.agl.com.au/help-support/energy/manage-your-account/solar-and-battery/solar-and-battery-management#:~:text=Through%20your%20electricity%20meter.,should%20refresh%20every%2024%20hours.</A></P> <P>&nbsp;</P> <P>Kind Regards,&nbsp;</P> <P>Natalie&nbsp;</P> <P>&nbsp;</P> Wed, 27 Sep 2023 06:19:22 GMT https://neighbourhood.agl.com.au/t5/AGL-Website/Unexpectedly-high-bill/m-p/33519#M950 Natalie-AGL 2023-09-27T06:19:22Z