topic Re: 9-hour wait time in AGL Website

9-hour wait time

goldmonkey — Wed, 13 Sep 2023 08:44:44 GMT

I had a 9-hour wait time with the 24-hour chat. And the next day I had a 8-hour wait time. How can a company this big fail this much?

Natalie-AGL — Fri, 15 Sep 2023 03:47:48 GMT

Hello @goldmonkey, Thank you for taking the time to provide your feedback.

We apologise to hear that you have faced long wait times with our webchat team.

We might be able to assist you here, are you still needing any assistance with your account?

Kind Regards,

Natalie

goldmonkey — Fri, 15 Sep 2023 16:29:44 GMT

I'm officially with Origin Energy now. They agreed on sign up that I can get a smart meter installed.