topic Re: Can’t update credit card in AGL Website

Can’t update credit card

EO6789 — Sat, 20 Aug 2022 11:48:06 GMT

Hi I’m trying to update my credit card details in MyAccount on your website. It says it has no details (which is incorrect) and can not update at this time.

Re: Can’t update credit card

EO6789 — Sat, 20 Aug 2022 11:51:09 GMT

IT says sorry debit debit isn’t currently available online for your account.

Please get in touch with us here and we’ll sort it out.

But the message us function is not working either.

Re: Can’t update credit card

-Jenna- — Mon, 22 Aug 2022 05:38:14 GMT

Hi EO6789, thanks for being part of the Neighbourhood.

To help with this enquiry, we'll need to access your account. As this is a public community we won't be able to help you with this here, but I've contacted you via private message so I can assist.

Kind Regards,

Jenna

Re: Can’t update credit card

Barb4- — Wed, 13 Sep 2023 02:20:30 GMT

I having trouble updating my new debit card details

Re: Can’t update credit card

Barb4- — Wed, 13 Sep 2023 03:00:11 GMT

Re: Can’t update credit card

Natalie-AGL — Mon, 18 Sep 2023 04:50:18 GMT

Hello @Barb4-, Thank you for reaching out. We apologise for any inconvenience caused.

We want to help you with updating your details, but we are unable to do it here. To protect your security and privacy, please contact us on. You can find how to contact via www.agl.com.au/contact-us.

Kind Regards,

Natalie