topic Re: Ineligible to enter a meter read in AGL Website

Ineligible to enter a meter read

Stuart-E_A — Tue, 15 Aug 2023 06:28:07 GMT

I used to be able to enter a meter read, since the new power box has been upgraded by the real estate agents electrician, I get this message when I attempt to enter the readings ;

Choose a service

What type of read are you entering?

Electricity meter Account no. \

******** Clemton Park NSW 2206

Service ineligible.

Re: Ineligible to enter a meter read

David_AGL — Tue, 15 Aug 2023 06:28:56 GMT

Hi @Stuart-E_A , it sounds like you may have been upgraded to a digital smart meter, in which case your meter can be read remotely and you no longer need to enter manual reads for it.

Re: Ineligible to enter a meter read

Stuart-E_A — Tue, 15 Aug 2023 10:57:47 GMT

That's good, but the problem I am still having is there is no electricity usage data showing, see the screenshot

Re: Ineligible to enter a meter read

Stuart-E_A — Thu, 17 Aug 2023 16:11:38 GMT

I am still having a problem. I cannot monitor my usage. I have no idea how much electricity I'm using and how much my bills will be

Re: Ineligible to enter a meter read

David_AGL — Fri, 18 Aug 2023 01:10:40 GMT

Hi @Stuart-E_A are you able to confirm what type of meter you have and when the upgrade was performed?

Re: Ineligible to enter a meter read

Stuart-E_A — Fri, 18 Aug 2023 04:28:04 GMT

This is my meter. It's digital

Re: Ineligible to enter a meter read

NeilC — Mon, 21 Aug 2023 05:26:46 GMT

@Stuart-E_A

You will have to wait until you are completely setup.

When it is done you will see your data, its a lengthy process and involves at least one other company.

Have you looked again recently?

If you have the meter reads then you can work out your usage as the Meter starts at zero.