https://neighbourhood.agl.com.au/t5/AGL-Website/Issues-with-Billing-and-Chat-Message-box/m-p/27086#M74 <P>Hi - Im a new customer with AGL (Gas/ Electricity and NBN)</P><P>Ive set up direct debit on my credit card but its still saying there is an overdue bill. I then tried using the message/ chat function but was unable to as the message on the screen said it was inactive!</P><P>Can someone from AGL please contact me ASAP ? Ever since joining AGL for services - ive had nothing but terrible set-up, connection and support issues. Thanks Andrew&nbsp;</P> Thu, 31 Mar 2022 22:36:53 GMT AndrewTeoh 2022-03-31T22:36:53Z https://neighbourhood.agl.com.au/t5/AGL-Website/Issues-with-Billing-and-Chat-Message-box/m-p/27086#M74 <P>Hi - Im a new customer with AGL (Gas/ Electricity and NBN)</P><P>Ive set up direct debit on my credit card but its still saying there is an overdue bill. I then tried using the message/ chat function but was unable to as the message on the screen said it was inactive!</P><P>Can someone from AGL please contact me ASAP ? Ever since joining AGL for services - ive had nothing but terrible set-up, connection and support issues. Thanks Andrew&nbsp;</P> Thu, 31 Mar 2022 22:36:53 GMT https://neighbourhood.agl.com.au/t5/AGL-Website/Issues-with-Billing-and-Chat-Message-box/m-p/27086#M74 AndrewTeoh 2022-03-31T22:36:53Z https://neighbourhood.agl.com.au/t5/AGL-Website/Issues-with-Billing-and-Chat-Message-box/m-p/27116#M75 <P>Hi AndrewTeoh, welcome to AGL Neighbourhood!&nbsp;</P> <P>&nbsp;</P> <P>Your AGL Energy and AGL Telco accounts are separate so you'll need to check if you've got direct debit set up on each account, you can find out more on our <A href="https://www.agl.com.au/payments" target="_blank">Payments</A> page.&nbsp;</P> <P>&nbsp;</P> <P>-Nam-</P> Tue, 05 Apr 2022 04:34:26 GMT https://neighbourhood.agl.com.au/t5/AGL-Website/Issues-with-Billing-and-Chat-Message-box/m-p/27116#M75 -Nam- 2022-04-05T04:34:26Z