topic Re: Adding another account to my AGL email login in AGL Website

Adding another account to my AGL email login

ENA — Fri, 26 May 2023 10:52:00 GMT

I have two properties one in suburban Adelaide, which has an AGL account for both gas and electricity, and the other, in country SA, which has an AGL account for telecommunications (internet) and electricity.

I use the same email address for both properties/accounts. When I click "Make Payment " on any of the statements I can only ever access my suburban account. Can I add my country account to the same email address log-in?

Re: Adding another account to my AGL email login

-Olgi- — Tue, 30 May 2023 04:52:20 GMT

Hi @ENA,

Welcome to AGL Neighbourhood!

I can certainly help you do this. I'll send you a private message to grab your account details from you.

Kind Regards,

-Olgi-

Re: Adding another account to my AGL email login

Chamila — Thu, 15 Jun 2023 05:51:48 GMT

I want to add another property to my existing email logging to the AGL. please help me.

I have a few properties to manage. All bills are under my name.

Thanks.

Re: Adding another account to my AGL email login

_Mark_ — Tue, 20 Jun 2023 05:20:37 GMT

Hi @Chamila, welcome!

I can take a look at that for you. I'll just start with a private message! Thanks- Mark.

Re: Adding another account to my AGL email login

Vinod — Mon, 04 Dec 2023 20:23:44 GMT

Same problem here, I have energy and internet account under same email address. Currently when I log in I only see energy acc.

Re: Adding another account to my AGL email login

ENA — Thu, 07 Dec 2023 09:06:17 GMT

Hello Vindo

My problem is that I have a property in Adelaide (AGL Gas and Electricity ) and one in the country (AGL Electricity and Telecommunication) 200km apart but I use the same email address for both properties. Using the AGL portal I can easily access the Adelaide account,( which I have had for a very long time) but I can't access either the electricity or the telecommunication accounts in the country which I only opened up last year. AGL informed me I will need to use a different email address for each account., which is bonkers. This suggests to me that for every account you set up with AGL, you have to supply them with a different email address. Imagine if other institutions worked the same e.g. financial institutions, you would need to supply them with a separate email address for each credit card, savings, account, investment account, etc. Regards and have a Merry Christmas

Re: Adding another account to my AGL email login

jess3 — Thu, 14 Dec 2023 09:51:15 GMT

can you provide the instructions?

Re: Adding another account to my AGL email login

ENA — Sun, 17 Dec 2023 13:07:20 GMT

"can you provide the instructions?" I am not sure what you are asking and who are you?

Re: Adding another account to my AGL email login

Natalie-AGL — Mon, 18 Dec 2023 04:23:56 GMT

Hi @jess3, thank you for reaching out to us.

We can certainly assist you with linking your accounts under the same log in.

I will send you a Private Message to further assist.

Kind regards,
Nat

Re: Adding another account to my AGL email login

Vinod — Mon, 18 Dec 2023 22:39:33 GMT

Hi @Natalie-AGL , can you do the same for me? I'll await your pm.

Re: Adding another account to my AGL email login

WayneCarter — Mon, 28 Oct 2024 22:42:51 GMT

Account Number **Personal details removed**

Re: Adding another account to my AGL email login

Mickygee — Sat, 07 Dec 2024 04:32:19 GMT

I want to add another property to my existing email logging to the AGL. please help me.

Re: Adding another account to my AGL email login

Natalie-AGL — Mon, 09 Dec 2024 00:24:23 GMT

Hello @Mickygee,

Thank you for reaching out.

We can certainly assist you with linking your accounts under the same log in. I'll send you a private message and get some details from you.

Kind regards,
Natalie

Re: Adding another account to my AGL email login

WayneCarter — Mon, 09 Dec 2024 01:06:03 GMT

I have an account at * Personal information removed * and
*Personal information removed *
I want to add the Bowhill A/c to my existing A/c
Thank you
Regards DENISE *Personal information removed *

Sent from my iPad

Re: Adding another account to my AGL email login

Natalie-AGL — Mon, 09 Dec 2024 01:05:02 GMT

Hello @WayneCarter,

Thank you for reaching out.

Please note to protect your privacy and security I have removed your personal information.

So that we can assist you with linking your accounts under the same log in, I'll send you a private message and get some details from you.

Kind Regards,

Natalie

Re: Adding another account to my AGL email login

mbu — Sun, 05 Jan 2025 08:59:37 GMT

Can I please get instructions on how to link my two accounts. Both set up with same email. Thanks

Re: Adding another account to my AGL email login

Natalie-AGL — Tue, 07 Jan 2025 02:18:56 GMT

Hello @mbu,

Thank you for reaching out.

We can certainly assist you with linking your accounts under the same login, as long as both of the accounts are in your name. I'll send you a private message and get some details from you.

Kind Regards,

Natalie

Re: Adding another account to my AGL email login

Richard7 — Tue, 07 Jan 2025 23:54:26 GMT

I manage my mothers and my own account but I can only access my mother's account whenever I login in with my email address.

Re: Adding another account to my AGL email login

Natalie-AGL — Wed, 08 Jan 2025 22:59:04 GMT

Hello @Richard7,

Thank you for reaching out.

Unfortunately, we are unable to link your account and your mums account to same login as we require the account details to match. However, if you have alternative email address this can be updated on your account to register for My Account access. You can find more information about Using My Account on our website.

If you would like to update your email address and register your account, please feel free to reach out and we will be happy to help.

Kind Regards,

Natalie

Re: Adding another account to my AGL email login

Ron_J — Tue, 04 Feb 2025 08:59:51 GMT

Yeah I'm also having similar issues. I'm unable to add a second property to my account through the website. I've tried both mobile and desktop.