topic Cannot find the message function in My Account in AGL Website

Cannot find the message function in My Account

AnnClews — Tue, 16 May 2023 01:09:27 GMT

Cannot find the message function in My Account. The website just send you around in circles.

Website says:

Send us a message from the app or My Account and we’ll get back to you. Reply whenever it’s convenient, just like texting a friend.

Re: Cannot find the message function in My Account

David_AGL — Tue, 16 May 2023 01:10:30 GMT

Hi @AnnClews . You should find the Messaging button in the bottom right of your My Account page when you've logged in.

If you're not seeing it there, please send through a screenshot and your account details via a private message (click my name) and I'll have the team look into it.

Re: Cannot find the message function in My Account

AnnClews — Tue, 16 May 2023 09:27:41 GMT

Hi David - AGL Community Manager

When clicking on the 'Messaging button’, we get:

Not sure what to try next.

Regards

Ann Clews