topic Re: Unable to download usage data or log a bug in AGL Website

Unable to download usage data or log a bug

KK1 — Sun, 16 Oct 2022 01:18:22 GMT

Hi,

I can no longer see "download your usage data". I went to log a bug but I got access denied... great customer experience here.

Will we see this feature again?

Re: Unable to download usage data or log a bug

-Olgi- — Mon, 17 Oct 2022 01:19:24 GMT

Hi @KK1,

We would need to look into your account to see why this is happening. I'll send you private message to grab your account details from you.

Kind Regards,

-Olgi-

Re: Unable to download usage data or log a bug

-Olgi- — Tue, 18 Oct 2022 01:28:14 GMT

Hi @Holland325,

Thanks for getting in touch. I'll send you a private message to grab your account information.

Thanks,

-Olgi-

Re: Unable to download usage data or log a bug

KK1 — Tue, 18 Oct 2022 11:57:53 GMT

It seems that just by posting this message someone has taken notice and "fixed" it. This is the second time that download has broken or disappeared, and the second time I have posted it, for no one to say "oops sorry" but it does get fixed. I am starting to feel like this forum is AGL's cost effective way of monitoring their own services.

Re: Unable to download usage data or log a bug

-Olgi- — Wed, 19 Oct 2022 01:50:16 GMT

Hi @KK1,

Thanks for letting us know, we're glad to hear the issue's been fixed. Feel free to contact us any time if you need further help.

Thanks,

-Olgi-

Re: Unable to download usage data or log a bug

Sueki100 — Tue, 25 Oct 2022 01:11:23 GMT

I’m facing the same issue how was it solved

Re: Unable to download usage data or log a bug

_Mark_ — Fri, 28 Oct 2022 05:41:47 GMT

Hi @Sueki100, welcome to neighbourhood! I will have to send you a private message to look through your account and resolve this. Thanks- Mark.

Re: Unable to download usage data or log a bug

Sueki100 — Fri, 28 Oct 2022 07:09:05 GMT

All solved thanks.

Sent from my iPhone

Re: Unable to download usage data or log a bug

-Olgi- — Sun, 30 Oct 2022 23:36:59 GMT

Hi @Sueki100,

Thanks for letting us know. Glad to hear that your enquiry was resolved.

Kind Regards,

-Olgi-

Re: Unable to download usage data or log a bug

JSCooksey — Sun, 20 Nov 2022 03:45:59 GMT

Not resolved here.

I cant get my usage data from the web page. The app will display data, but I dont want to 'see' it on my phone, I want the actual data in CSV, Excel or better an API to always be able to get it
At the very least a working usage page would be great. AGL you suggest I can get it, you have a URL for it, maybe if it worked??????????

Re: Unable to download usage data or log a bug

_Mark_ — Tue, 22 Nov 2022 23:47:50 GMT

Hi there @JSCooksey, for us to help with that one, i'll need to take a look at the account. I'm going to send you a private message.

Thanks,
Mark.

Re: Unable to download usage data or log a bug

Belsesame — Tue, 22 Apr 2025 03:28:02 GMT

same here, I've tried to have this fixed via chat, but all they want to do is email me a data report - anyway we could have the "Download your usage data" feature fixed? I can click the link and download a zipped CSV but there is no data regarding the actual usage in the file. I was told this would take a few days, but the issue is still there. Is this feature working for anyone else at the moment?

Re: Unable to download usage data or log a bug

Belsesame — Fri, 02 May 2025 01:23:00 GMT

So, I've cancelled and reconnected to AGL and can now download data, but the charts in the portal don't work. Is this a mutually exclusive thing? Also, my data from before reconnecting is not available, which I guess I can obtain through a data request?

Re: Unable to download usage data or log a bug

Belsesame — Sun, 08 Jun 2025 23:27:14 GMT

I still have the same issue - tried calling, and they still can't resolve this - so I can now download the data, but there is no billing data or charts on the portal and my previous data, which should have been billed was never sent or processed. I'm starting to think AGL have the worst customer experience and service I've ever seen. Signing up was a breeze via chat, but the fact that no one in the chat understands anything about the data charts, bills, or report extract is appalling. No matter how many times I've tried via chat, email, call, here in the portal, nothing changes! This has been since the 17th April. I would think these issues would be pretty quick to resolve, but this service is amazingly bad.

Re: Unable to download usage data or log a bug

SYED_AGL — Wed, 11 Jun 2025 05:35:22 GMT

Hi,

Thanks for reaching out.

I’m really sorry to hear about this experience.

It sounds like the issue might be related to a glitch with the email address you registered. One of our dedicated agents will be able to resolve this for you quickly.

Please give us a call on 13 12 45 and ask to speak with the Resolutions Team. They will re-register the email linked to your account, which should fix the problem.

If you need any further assistance, feel free to reach out.

SYED

Re: Unable to download usage data or log a bug

Belsesame — Thu, 19 Jun 2025 01:09:52 GMT

I'm all good now - turns out there was an issue with the data from downstream providers, which is now resolved. The charts work from May onwards, and I can download the data for April.