topic Re: Unable to login.. "Something unexpected happened." in AGL Website

Unable to login.. "Something unexpected happened."

gballard — Wed, 20 Jul 2022 05:27:43 GMT

Cannot login ... keep getting the following. Have tried several times.

Something unexpected happened.

We're currently unable to load your account.
Please try again shortly or message our team for help.

Re: Unable to login.. "Something unexpected happened."

Cindy3 — Wed, 20 Jul 2022 10:40:29 GMT

I'm having the same issue

Re: Unable to login.. "Something unexpected happened."

-Nam- — Fri, 22 Jul 2022 00:46:23 GMT

Hi @gballard!

We'd need to check your online account details for you to see what's happening, we'll send you a private message to grab your account details.

-Nam-

Re: Unable to login.. "Something unexpected happened."

-Nam- — Fri, 22 Jul 2022 00:48:48 GMT

Hi @Cindy3, welcome to the AGL Neighbourhood!

We'll also send you a private message to check out your online account details.

-Nam-

Re: Unable to login.. "Something unexpected happened."

hmil68 — Sat, 30 Jul 2022 08:14:03 GMT

I am new to AGL and I am having the same problem. please help

Re: Unable to login.. "Something unexpected happened."

_Mark_ — Thu, 04 Aug 2022 01:41:27 GMT

Hey there @hmil68, welcome to neighbourhood!

We'll send you a quick private message to see what's going on with your account too!

Thanks,
Mark.

Re: Unable to login.. "Something unexpected happened."

EbonyLee — Fri, 19 Aug 2022 07:45:39 GMT

Can’t access my online account on the website or app

Re: Unable to login.. "Something unexpected happened."

-Jenna- — Mon, 22 Aug 2022 05:31:53 GMT

Hi EbonyLee, thanks for being part of the Neighbourhood.

To help with our online issue, we'll need to access your account. As this is a public community we won't be able to help you with this here, but I've contacted you via private message so I can assist.

Kind Regards,

Jenna

Re: Unable to login.. "Something unexpected happened."

marleneqld — Mon, 05 Sep 2022 11:46:10 GMT

Same problem guys!

Re: Unable to login.. "Something unexpected happened."

-Olgi- — Tue, 06 Sep 2022 00:42:10 GMT

Hi @marleneqld,

Welcome to Neighbourhood!

This usually occurs if you haven't registered as New User for MyAccount. If you haven't done so already, you can do this here by clicking on 'My Account' and then 'New User? Register Now' tile.

If you have completed this and you're still getting an error, I have just sent you a private message to let you know how to proceed with your enquiry.

Thanks,

-Olgi-

Re: Unable to login.. "Something unexpected happened."

Anrei_Padenkov — Tue, 13 Sep 2022 10:55:31 GMT

Hello! I have issue with login in my AGL gas account. After I'm filling field with account number. I receive a page with message, "Sorry, something's gone wrong."

Help me with that.

Thanks.

Re: Unable to login.. "Something unexpected happened."

Timmy13 — Wed, 14 Sep 2022 04:27:28 GMT

I'm having the same issue. Will not let me login as "something unexpected happened".

Re: Unable to login.. "Something unexpected happened."

_Mark_ — Fri, 16 Sep 2022 09:08:56 GMT

Hi @Anrei_Padenkov, welcome to Neighbourhood!

Since this is an issue regarding your personal account. I'm going to send you a private message so we can discuss this further for you. Thanks- Mark.

Re: Unable to login.. "Something unexpected happened."

wayne2 — Wed, 26 Oct 2022 11:13:17 GMT

Re: Unable to login.. "Something unexpected happened."

RP4 — Sat, 29 Oct 2022 05:24:45 GMT

I have just signed up on line and am getting the same issue. Can I be advised how to solve this please.

Re: Unable to login.. "Something unexpected happened."

-Olgi- — Sun, 30 Oct 2022 23:10:55 GMT

Hi @RP4,

Welcome to Neighbourhood! I'll send you a private message to grab your account details from you so I can look into this further for you.

Thanks,

-Olgi-

Re: Unable to login.. "Something unexpected happened."

RP4 — Sat, 14 Jan 2023 00:34:58 GMT

This issue was solved. Thanks