topic No usage update for electricity and gas in AGL Website

No usage update for electricity and gas

dennismei — Mon, 05 Sep 2022 09:24:30 GMT

The last electricity usage update was on 29 August 2022, and there is no gas usage information for the current billing cycle at all. I updated the image of gas meter photo and there is no update. The same applied for AGL app and AGL web.

Re: No usage update for electricity and gas

-Olgi- — Tue, 06 Sep 2022 00:30:34 GMT

Hi @dennismei,

Welcome to Neighbourhood!

We would need to look into your account to see why this is happening. I'll send you private message to grab your account details from you.

Kind Regards,

-Olgi-

Re: No usage update for electricity and gas

John60 — Thu, 08 Sep 2022 11:00:23 GMT

Same thing happened to me. No updates since 26 Aug then starts again today. Missing all data in between.

Re: No usage update for electricity and gas

_Mark_ — Tue, 13 Sep 2022 08:26:06 GMT

Hi @John60, I will also send you a private message so that we can take a look at your account. Thanks- Mark.

Re: No usage update for electricity and gas

PeterShane — Sun, 08 Jan 2023 08:46:23 GMT

I have not received usage updates for 3 days. Please check the app...

Re: No usage update for electricity and gas

-Olgi- — Mon, 09 Jan 2023 04:32:14 GMT

Hi @PeterShane,

Thanks for getting in touch. I'll send you a private message so I can get some account details from you to assist you with your enquiry.

Thanks,

-Olgi-

Re: No usage update for electricity and gas

PeterShane — Sun, 26 Mar 2023 10:18:16 GMT

My App for usage is 4 days behind. Nothing reported since last bill

Re: No usage update for electricity and gas

_Mark_ — Tue, 28 Mar 2023 03:09:26 GMT

Hi @PeterShane, if you're still having issues i'll take a look at it for you as well. I'll just send a private message for details. Thanks- Mark

Re: No usage update for electricity and gas

Jasper44 — Wed, 21 May 2025 00:46:13 GMT

No usage update for my power bill

Re: No usage update for electricity and gas

SYED_AGL — Tue, 27 May 2025 01:37:45 GMT

Hi,

Thanks for reaching out.
Our dedicated team can definitely look into it for you.
Please contact us on http://agllink.co/6006UK1Ve

Syed