topic Re: No longer able to download CSV data in AGL Website

No longer able to download CSV data

DanF — Mon, 08 Jul 2019 11:32:27 GMT

I used to be able to go into my usage and download my usage data in 30 minute intervals each time my meter was read. The AGL website would also graph the daily usage. But now it just shows quarterly usage with no ability to download the underlying granular usage data.

Can I get the functionality to download the data back? The new usage page is pretty useless.

Re: No longer able to download CSV data

jayden_AGL — Mon, 08 Jul 2019 22:37:53 GMT

Hi DanF,

Thank you for your feedback!

These features will be re-introduced within the next few weeks. We apologise for any inconvenience caused in the meantime.

Kind regards,

Jayden

Re: No longer able to download CSV data

gku — Wed, 31 Jul 2019 13:25:48 GMT

Hi Jayden,

Any idea when could we download our electricity usage data again from our account?

Seems this feature has been gone for more than a month ...

Re: No longer able to download CSV data

DanF — Wed, 28 Aug 2019 04:40:40 GMT

Hi Jayden,

Have you got an update on when we will see the granular data back? It’s been quite a “few weeks” since your post.

Re: No longer able to download CSV data

jayden_AGL — Wed, 28 Aug 2019 05:22:46 GMT

Hi DanF,

So long as you have a compatible, remotely read smart meter you should now be able to view your data in hourly intervals by selecting "Daily" from the drop-down menu in the top-right hand corner of the Usage tab. Additionally, you can also download your usage data by clicking the icon the left of this drop-down.

If these options are not available to you, please send me a private message with your AGL account details and a screenshot of your Usage screen so that we can investigate further.

Kind regards,

Jayden

Re: No longer able to download CSV data

suds — Fri, 30 Aug 2019 09:32:05 GMT

I still can't see anywhere on the website to download usage data.

When is it coming back? it's been months since someone posted that it would be only a few weeks.

If its not coming back please advise whom we email to get the data sent.

Thanks

Re: No longer able to download CSV data

David_AGL — Wed, 04 Sep 2019 04:04:36 GMT

@suds , if you visit My Account and click on the Usage tab, you'll be able to click this icon to download your usage:

Re: No longer able to download CSV data

suds — Wed, 04 Sep 2019 08:43:59 GMT

Thanks for the response David.

I go to https://myaccount.agl.com.au/usage

but there is NO icon to click on to download data. See attached. I have tried Edge, Chrome and Safari with no change. The Yearly button does nothing.

Thanks

Re: No longer able to download CSV data

DanF — Wed, 04 Sep 2019 12:30:12 GMT

Mine is the same as @suds. I do not have a download button either.

Please bring back this feature. The old website provided this data and it was accurate as it matched the usage exactly to what is shown on my bill.

I have requested data via https://refer.agl.com.au/forms/request-metering-data/ and that data is inaccurate. The provided data truncates numbers (effectively rounding everything down) so it does not add up to what is on my bill.

Re: No longer able to download CSV data

David_AGL — Mon, 09 Sep 2019 13:46:14 GMT

@suds , @DanF thanks for the feedback. We'll do some investigation into why you're not able to see this feature.

@Carla_AGL do you know what the issue might be here?

Re: No longer able to download CSV data

DanF — Thu, 26 Sep 2019 23:26:43 GMT

Are there any further updates to this? Its been nearly 3 months since my original post and nothing has progressed.

Re: No longer able to download CSV data

Maca99 — Fri, 04 Oct 2019 03:03:25 GMT

I have the same issue. No download icon.

Have just been advised of changes to our plan, and would like to gauge the future impact, by comparing to recent usage.

Certainly hope this isn't a conspiracy by AGL, to stop people being able to regularly monitor their usage, and make adjustments where they can, in order to reduce the $ impact.

Re: No longer able to download CSV data

David_AGL — Fri, 04 Oct 2019 03:36:23 GMT

You'll only see the icon to download usage data if you have a smart meter. With a basic meter, you won't be able to access it.

If you do have a smart meter but are still unable to access the data, please let us know.

Re: No longer able to download CSV data

DanF — Fri, 04 Oct 2019 03:48:33 GMT

As I have mentioned numerous times already, this data was previously available on the AGL website but now is not.

I have an interval meter but not a smart meter. However, I repeat, this data was previously available on the AGL website, so you do have this data available!

Are you saying that AGL have made a decision to no longer make the data available to customers who do not have a smart meter, despite previously having it made available? If that's the case I will move to a new provider who can provide the data.

Re: No longer able to download CSV data

gku — Fri, 04 Oct 2019 03:57:35 GMT

@David_AGL

I got the similar situation as DanF. I got an EM5100 meter and used to download usage data from AGL before July (as well as from EA in the past).

Why suddenly this feature is gone? Could AGL further investigate?

Re: No longer able to download CSV data

David_AGL — Fri, 04 Oct 2019 03:58:53 GMT

Hey @DanF , apologies for the confusion - I was replying to @Maca99, who may or may not have a smart meter. I'm aware you were able to download the data previously and I'm trying to determine what the problem is.

Re: No longer able to download CSV data

NeilC — Sun, 06 Oct 2019 06:44:31 GMT

Hi Jon,

There is something wrong with your page.

Looking at your graphic there is no current data (last entry for Feb 2018).

Can you download a Current Bill.

I am thinking that you have a new meter and that has not been linked to your account

Cheers

Neil

Re: No longer able to download CSV data

suds — Sun, 06 Oct 2019 07:52:20 GMT

Hi NielC,

yes I can download previous bills without any issues.

The Meter has been with us for about 3 years. We were part of the NSW Smart Meter trial.

I know I can't get usage data because a don't have a AGL Smart Meter but what I would like (and others) is access to the CSV file that was updated with the latest billing period data and available when the bill was due. Access stopped when AGL changed the website.

Hopefully AGL will find an answer soon.

Cheers

Re: No longer able to download CSV data

NeilC — Sun, 06 Oct 2019 13:44:09 GMT

Hi,

Bit confused about your reply.

We were part of the NSW Smart Meter trial.

I know I can't get usage data because a don't have a AGL Smart Meter"

ALL Suppliers only keep data for 2 years.

I don't work for AGL and only look to help because I am an "old fart".

Will leave it it to AGL and you to resolve this.

Let me know how you go.

Cheers Neil

Re: No longer able to download CSV data

David_AGL — Thu, 17 Oct 2019 03:44:13 GMT

CSV usage data download is currently available for users with smart meters, and for users with interval meters we'll be adding this feature to the new usage page.

This means if you could previously download the data but now cannot, you likely have an interval meter and will be able to access the data again once the update is made.

If you don't have a smart or interval meter, you won't be able to download detailed usage data.

Sorry for the confusion and delay in resolving this issue.